Administrative Assistant

About the role

The Administrative Assistant is responsible for processing incoming and outbound enrollment and other paperwork with high accuracy; as determined and/or directed by Acumen, the state or the contract and all updates of the contract. The Administrative Assistant will assist the Executive Director with tasks related to enrollment, training and ongoing customer service for employers and employees.

Responsibilities

• Interacts with program employers and employees as directed by phone and electronically.
• Train employers and employees on how to use a phone app and computer portal.
• Schedule appointments and manage a Google calendar.
• Receives, sorts, scans, uploads, and retrieves forms, correspondence and documents of confidential and time-sensitive nature.
• Manages, distributes and tracks program-specific materials as needed and/or requested.
• Maintains a specified filing system.
• Works well independently with limited supervision; communicates with Executive Director or designee when questions arise.
• Uses strategic thinking to complete multiple tasks.
• Conducts thorough and accurate review of applicable paperwork.
• Demonstrates a working knowledge of and abides by contract, state and Medicaid specifications.
• Identify and share opportunities for process improvements and improved working conditions.
• Willing to work other than typical work hours and days to meet high volume demands.
• Performs other work-related activities as assigned.
• Supports the positive compliant cybersecurity company posture by familiarizing themselves with all policies, procedures, standards, and guidelines and act accordingly.

Team Member Expectations

• Takes personal responsibility for actions.
• Demonstrates excellence in work standards, is tenacious in completing tasks.
• Effectively problem solves and makes decisions, including resolving crisis situations and developing resolutions.
• Works well with other team members and departments.
• Demonstrates the ability to interact and cooperate using respectful relations in order to efficiently accomplish mutual goals and assignments.
• Ensures effectiveness in processes to achieve/seek best practice.

Equipment Normally Used

• Telephone, computer, multiple screens, copier, scanning system, printer, and calculator.
• May use other office equipment as needed.