Administrative Assistant

About the role

The Operations Administrator provides dedicated administrative, operational, and compliance support at site level to enable Site Managers to focus on strategic leadership, safety performance, client engagement, and operational excellence. This role is responsible for delivering accurate and timely reporting for multiple sites, managing employee rosters and hours inputs, coordinating hiring and onboarding activity, and supporting governance processes across the Amazon account.

Responsibilities

• Manages all daily, weekly, and monthly site-level administrative tasks that support the Site Manager and operational delivery.
• Captures and manages all roster updates, shift patterns, and attendance records to ensure accuracy and alignment with contractual staffing requirements.
• Prepares standard operating documents, checklists, and compliance submissions required for audits, SWOPs and monthly operating reviews.
• Maintains organized digital and physical records supporting safety, HR, operations, training, and payroll compliance.
• Completes accurate Epay inputs including hours, PTO, shift changes, cross-site support, and retro adjustments in line with ABM policy.
• Safeguards correct Epay Sub usage and supports documentation for shift swaps, additional shifts, and cross-support labor.
• Supports preparation of site-level cost inputs for P&L review, flagging anomalies or compliance variance risks to the Site Manager.
• Acts as the site-level liaison for Talent Acquisition, ensuring smooth candidate flow, interview scheduling, offer processing, and Day 1 readiness.
• Supports early-stage onboarding including I-9 coordination, site orientation preparation, badge activation, and uniform allocation.
• Tracks new hire progress through Day 7, Day 30, and Day 60 checkpoints to reduce early attrition.
• Maintains applicant status logs, onboarding checklists, and supports site hiring plans.
• Ensures timely and accurate completion of compliance deliverables including safety reporting, accident logs, LMS training records, roster reviews, and corrective actions.
• Prepares weekly/monthly data for Network Ops, BIT, Finance, Safety, and HR as required.
• Serves as the administrative point of contact for Site Managers, ensuring smooth coordination across ABM teams (TA, HR, Payroll, Finance, BIT).
• Provides clear, organized communication to frontline supervisors and shift leaders regarding rosters, changes, and operational updates.
• Maintains strong relationships with site POC stakeholders during administrative interactions while representing ABM professionalism and consistency.
• Identifies opportunities to streamline administrative tasks through standardization, templates, and process improvements.
• Supports the adoption of new systems, reporting tools, and governance frameworks deployed by BIT, CI, or Network Operations.
• Provides feedback from site-level execution to central teams to refine tools and improve usability for the field.

Qualifications

• A high school diploma or GED is required; an associate's degree or administrative certification is preferred.
• A driver’s license is preferred.
• Minimum 1–2 years of similar administrative or operational support experience is required; experience in facilities management, logistics, distribution environments is preferred.
• Strong proficiency in Microsoft Excel, Outlook, Teams, and data entry systems is required.
• The ability to interpret and accurately manage hours, payroll inputs, and staffing schedules is essential.
• Excellent verbal and written communication skills in English are required.
• Strong organizational skills and ability to manage multiple deadlines simultaneously are necessary.
• A high attention to detail with the ability to produce accurate, consistent reporting is required.
• The ability to work collaboratively with Site Managers, Shift Leads, HR, TA, and central operations teams is essential.
• Proactivity, reliability, and capability to work with minimal supervision are required.
• Strong interpersonal skills and the ability to work effectively within a diverse workforce are necessary.

Skills

• Microsoft Excel
• Outlook
• Teams
• Data entry systems

Benefits

ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM Employee Benefits | Staff & Management.

Pay

The pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on applicant’s experience, skills, abilities, geographic location, and alignment with market data.