Administrative Assistant and IT Support

About the role

Acrisure is a global fintech leader that empowers millions of businesses and individuals with cutting‑edge technology and top‑tier human support across insurance, reinsurance, payroll, benefits, cybersecurity, mortgage services, and more. In the last twelve years the company has grown revenue from $38 million to nearly $5 billion and employs over 19,000 colleagues in more than 20 countries. The Administrative Assistant / IT Support role provides a blend of administrative, organizational, and technical support to ensure smooth daily operations. This position is ideal for someone who is detail‑oriented, tech‑savvy, and comfortable working across both office administration and basic IT functions.

Responsibilities

• Assist daily office operations, including scheduling meetings, coordinating calendars, and organizing internal communications.
• Prepare, edit, and distribute documents such as reports, memos, presentations, and correspondence.
• Maintain SOP’s by writing new ones and keeping them updated, as necessary.
• Support leadership task coordination.
• Serve as a point of contact for vendors, clients, and team members.
• Provide first‑level technical support for staff, including troubleshooting hardware, software, printers, and network issues.
• Assist with onboarding and offboarding tasks, including account setup, access provisioning, and equipment allocation.
• Install software updates, manage user accounts, and help maintain system security under IT supervision.
• Escalate advanced technical issues to senior IT staff or external vendors when necessary.
• Assist with LC360 inventory management system.
• Build and maintain Power BI and Power Automate tasks.
• Assist with other miscellaneous IT related tasks as required.

Requirements

• Familiarity with office equipment, network basics, and common business software.
• Excellent organizational, communication, and multitasking skills.
• Ability to troubleshoot basic IT issues with patience and clarity.
• Strong attention to detail and ability to maintain confidentiality.
• Understanding of cybersecurity best practices.
• Ability to document processes and maintain clear records.
• Willingness to learn new tools and skills.

Qualifications

• High school diploma required; associate degree or higher in business administration, IT, or related field required.
• 1–3 years of experience in administrative support and/or technical support roles required.
• Strong proficiency with Microsoft Office (Outlook, Excel, Word, Teams) and basic knowledge of Windows or Mac operating systems required.
• Experience with ticketing systems or help desk software preferred.
• Basic knowledge of cloud platforms (Microsoft 365, Google Workspace), including, but not limited to, Power BI and Power Automate preferred.
• Basic SQL knowledge preferred.
• Candidates should be comfortable with an on‑site presence to support collaboration, team leadership, and cross‑functional partnership.

Benefits

• Comprehensive medical insurance, dental insurance, and vision insurance; life and disability insurance; fertility benefits; wellness resources; and paid sick time.
• Generous paid time off and holidays; Employee Assistance Program (EAP); and a complimentary Calm app subscription.
• Immediate vesting in a 401(k) plan; Health Savings Account (HSA) and Flexible Spending Account (FSA) options; commuter benefits; and employee discount programs.
• Paid maternity leave and paid paternity leave (including for adoptive parents); legal plan options; and pet insurance coverage.

Eligibility and waiting periods may apply to certain offerings. Benefits may vary based on subsidiary entity and geographic location.