Administrative Assistant, Advising & Transfer Center

About the role

We’re committed to bringing passion and energy to our College. Visit our Life Page on LinkedIn to explore our dynamic campus culture, hear from current employees, and discover what makes Bucks County Community College a great place to work!

Responsibilities

• Provide front desk reception, information, and first-line problem resolution for prospective, new/returning, and current students.
• Connect students with resources across the College in person, by e-mail, and by phone.
• Perform office management functions, including scheduling appointments and classroom presentations.
• Maintain up-to-date printed materials for the office to distribute to students and guests.
• Serve as a point of contact for student workers working in the Center.
• Support the Directors of Advising and Transfer by handling processes related to room reservations, meeting set-ups, email requests, requisitions, appointment scheduling, event planning, budget records, staffing forms, duplication, as well as internal and external messaging.
• Support Transfer Services in preparation for events, which may include ordering materials, catering, and supplies.
• Participate in College and team meetings as related to Academic and Student Affairs customer service and department operations.
• Other duties as assigned.

Requirements

• Associate degree and 3 years of related work experience.
• Experience working in a customer service environment.
• Working knowledge of Microsoft Office, including Outlook and Excel.
• Interpersonal and communication skills, including listening and explaining clearly, in person, by phone, and via email.
• Ability to evaluate the nature of student requests and propose solutions.
• Ability to multitask and prioritize in a complex environment with ongoing interruptions.
• Ability to work both independently and as part of a team.

Qualifications

• None specified.

Skills

• Customer service skills.
• Microsoft Office proficiency.
• Communication and interpersonal skills.
• Problem-solving abilities.
• Organizational and multitasking skills.

Benefits

• Medical, dental, vision, prescription plans.
• 403B pension plan.
• Life insurance.
• Short & long-term disability.
• Generous paid time off.
• Tuition waivers, tuition assistance.
• Wellness center, cafeteria, free parking.

Pay

Hourly range: $21.2601 - $22.7483 (commensurate with experience)

Schedule

N/A