Administrative Assistant, Admissions

Responsibilities

• Effectively communicate with families about requirements and expectations for their boarding school experience, including the admissions and enrollment process.
• Responsible for assisting families complete the application and support the onboarding experience of a boarding school family, leading up to arrival on campus.
• Utilize CRM/Blackbaud and other trackers daily to update communication and progress on incomplete applications.
• Provide exceptional customer service and accurate communication with current and potential IMG Academy families.
• Respond to inquiries from prospective students and their families via phone, email and in-person meetings.
• Operate as the main greeter in the Admission’s/Enrollment Office welcome center.
• Maintain supplies for IMGA visitors and guests including sufficient water, Gatorade, and Coffee.
• Act as a liaison and point of contact between the families and the Academy, specifically regarding the application experience.
• Proactively communicate regularly with IMG Academy student-athletes on the status and progress of their respective families to set them up for success when they arrive to campus.
• Collaborate with the Director of Enrollment to ensure best practices and identify new opportunities for efficiencies and growth.
• Aid in the overflow of needs from the Enrollment Office especially during peak seasons on campus.

Qualifications

• 1 year of progressive work experience.
• Experience with high-volume calling.
• Excellent written and verbal communication skills.
• Adequate Microsoft Excel skills (Data Validation, IF formulas, VLOOKUP, Pivot Tables, Slicers, Conditional Formatting, etc.).
• Highly organized and prepared; flexible in meeting the needs of multiple departments in a timely fashion.
• Proven ability to multi-task while handling a wide array of responsibilities.
• Strong commitment to customer service and the student-athletes’ and their families’ experience, as well as collaboration within the team and across multiple departments on campus.
• Knowledge of Admissions and Enrollment processes is sought, but not required.
• Previous experience in admissions, enrollment, student services, or a related field is preferred.
• Bilingual (Spanish) is preferred.

Benefits

• Comprehensive Medical, Dental and Vision
• Flexible Spending Account and Health Savings Account options
• 401k with an Employer Match
• Short Term and Long Term Disability
• Group and Supplemental Life & AD&D
• Gym Discount Program
• Pet Insurance
• Wellbeing Program
• and more!