Administrative Assistant 3

Job Summary

The Administrative Assistant 3 provides administrative, secretarial, and investigative support to the Legal Division, with a primary focus on the Fraud and Compliance Unit. This role is essential in supporting efforts to investigate workers' compensation fraud, enforce compliance among uninsured employers, and help protect the public through efficient office operations and case support.

Job Duties

• Prepare correspondence, legal documents, case files, and other records while ensuring accuracy, confidentiality, and compliance with established procedures.
• Maintain case documentation, coordinate schedules and deadlines, and conduct research using internal systems and public records to verify employer status, insurance coverage, business operations, and regulatory compliance.
• Serve as a liaison with investigators, Legal Division staff, other Commission divisions, external agencies, employers, and the public by responding to inquiries, exchanging information, and facilitating case-related activities.
• Maintain records, compile data, prepare reports, and coordinate administrative processes that support unit operations, including compliance-related collections and performance tracking.
• Aid in Legal Division administrative functions and participate in continuous improvement initiatives to promote efficient and effective operations.

Knowledge, Skills & Abilities (KSAs)

• Knowledge in Computer systems and standard office technology.
• Legal Division and Fraud and Compliance Unit's mission, organization, workflows, administrative procedures, and business processes.
• Basic knowledge of Arizona workers' compensation laws, regulations, and compliance principles.
• Employer insurance verification tools, including NCCI.
• Internet search tools, social media platforms, and government databases used for research and investigations.

Skills

• Strong teamwork and collaboration skills.
• Excellent planning, organization, multitasking, and time management skills.
• Effective written and verbal communication skills with strong attention to detail.
• Proficiency in Microsoft Office and other computer applications, databases, and office technology.
• Strong analytical, problem-solving, and decision-making skills.
• Effective interpersonal skills with the ability to build positive working relationships.
• Conducting research using web search engines, social media, and government websites.
• Ability to Interact professionally and effectively with coworkers, employers, stakeholders, and the public.
• Maintain confidentiality and demonstrate ethical, courteous, and professional conduct.
• Exercise sound judgment and make appropriate decisions within established policies and procedures.
• Prioritize multiple assignments, adapt to changing priorities, and meet deadlines in a fast-paced environment.
• Remain composed and productive under pressure.
• Cook up to date with work coordination with investigators, administrative staff, and other Commission divisions.
• Proofread documents and ensure accuracy and quality of work.