Administrative Assistant 3

About the role

The Administrative Assistant 3 (Senior) provides high-level administrative and operational support to senior leaders who lead large and complex teams. This role operates with independent judgment when needed, adapting quickly to shifting priorities and ambiguous situations.

Responsibilities

• Proactively manage calendars, appointments, and shifting priorities for assigned leaders or teams, ensuring alignment with business objectives
• Anticipate scheduling conflicts, prepare alternatives, and optimize time allocation
• Serve as a liaison across departments, ensuring effective communication and coordination
• Draft, edit, and proofread high-quality communications (correspondence, presentations, reports, meeting materials) with professionalism and attention to detail
• Manage inbound communications (calls, emails, messages), triaging and prioritizing with discretion
• Maintain confidentiality of sensitive information and exercise sound judgment in handling escalations
• Plan and coordinate meetings, workshops, and events (virtual and in-person), including logistics, materials, agendas, and follow-ups
• Prepare briefing materials, capture action items, and track key deliverables
• Arrange travel and manage associated logistics and expense processes
• Identify opportunities to improve administrative workflows, tools, and processes
• Standardize repeatable tasks (e.g., templates, tracking mechanisms, reporting formats)
• Support light operational tracking (budgets, invoices, project trackers, or team initiatives)
• Leverage modern tools (Microsoft 365 suite, Teams, SharePoint, collaboration platforms, workflow tools) to improve efficiency and transparency
• Apply AI productivity tools (e.g., Microsoft Copilot, Claude, Google Gemini) to accelerate drafting, summarization, research, meeting preparation, and routine task automation
• Proactively track developments in AI and productivity technology, identifying tools and features that could benefit individual and team effectiveness
• Maintain digital filing systems, ensuring organization, accessibility, and compliance
• Support data entry, reporting, and basic analysis using spreadsheets and dashboards
• Oversee office operations where applicable (supplies, inventory, coordination of services)
• Manage document lifecycle processes (distribution, filing, archiving)
• Support onboarding logistics and team coordination activities
• Make independent judgments in prioritizing competing requests and managing multiple stakeholders
• Adapt processes and approaches based on evolving business needs with comfort navigating ambiguity
• Leverage experience and organizational knowledge to deliver outcomes

Qualifications

• 10+ years of administrative experience, including at least 3-years supporting senior leaders or complex, cross-functional teams
• Proficient in Microsoft Outlook, Word, PowerPoint, and Excel (intermediate level: data organization, tracking, basic formulas)
• Strong written and verbal communication skills; able to draft professional correspondence and materials independently
• Demonstrated use of AI tools (e.g., Copilot, Claude, Gemini) for administrative or productivity tasks
• Curiosity about emerging AI and productivity tools; actively follows developments that could improve individual and team effectiveness
• Strong attention to detail and accuracy
• Capacity to maintain confidentiality and exercise sound judgment
• Comfort operating with ambiguity and adapting to changing needs in a fast-moving environment
• Strong organizational skills and a continuous improvement mindset

Skills

• Proactive Execution
• Business Acumen
• Stakeholder Management
• Digital & AI Fluency
• AI Curiosity
• Written Communication
• Attention to Detail
• Discretion & Trust
• Resilience & Adaptability
• Operational Excellence

Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

About Us

About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.