Administrative Assistant 2 - Clinical Practice

Job Description

Provides administrative support to physicians in their clinical practice, academic and research roles.

Essential Responsibilities

• Answers and screens telephone calls.
• Takes accurate messages or directs call to appropriate person. Greets and directs patients, families, visitors and staff.
• Responds to requests in a timely manner and provides clear, accurate information within scope of knowledge and authority.
• Updates patient demographic and insurance information as necessary and obtains specialist referrals for all patient appointments.
• Schedules patient appointments utilizing scheduling tools and resources.
• Collaborates with other hospital staff to coordinate and communicate ancillary appointments and procedures.
• Obtains patient information and materials as needed from referral sources.
• Prepares patient records for clinical activities and maintains patient records for physicians.
• Acts as liaison with other departments and external customers in a calm and supportive manner.
• Handles confidential information appropriately and explains policies and procedures when necessary.
• Collects co-payments from patients at point-of-service.
• Coordinates billing tickets for office visits and services following established procedures.
• Forwards all billing fee tickets according to protocol to billing staff.
• Reconciles collections at the end of the business day per established protocol.
• Maintains physicians' clinical and administrative schedules and calendars.
• Typing correspondence, manuscripts and/or others documents.
• Transcribes letters and patient notes as needed for physicians and facilitates in clinical computer systems.
• Prepares and distributes routine reports.
• Notifies, confirms, and reminds patients of scheduled appointments such as consultation, follow up, or simulation via letters or phone calls.
• Obtains authorization for radiologic exams as needed.
• Sorts, copies, files and distributes all incoming and outgoing correspondence and mail to the appropriate parties in absence of AAI.
• Participates in and is responsible for special projects and process improvement initiatives as requested.

Required Qualifications

• A high school diploma or GED is required.
• An associate's degree is preferred.
• One to three years of related work experience are required.
• Experience with computer systems is required, including web-based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access.

Preferred Qualifications

• Healthcare experience is preferred.

Competencies

• Written Communications: Ability to communicate clearly and effectively in written English with internal and external customers.
• Oral Communications: Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers.
• Knowledge: Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations.
• Team Work: Ability to work collaboratively in small teams to improve the operations of immediate work group by offering ideas, identifying issues, and respecting team members.
• Customer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations.

Physical Nature of the Job

Sedentary work: Exerting up to 10 pounds of force occasionally in carrying, lifting, pushing, pulling objects. Sitting most of the time, with walking and standing required only occasionally.

Pay Range

$21.00 – $28.26