Administrative Assistant 1

Position is located at 701 S Main Street, Joplin, Missouri. Schedule is Monday through Friday 8 am to 5 pm with additional hours as needed.

About the role

The story of Arvest is one of commitment. Our founders started in 1961 with an intense dedication to focusing on our customers. We will always be active and involved members of the communities we serve, and we will always work to put the needs of our customers first as we continue to fulfill our mission—People helping people find financial solutions for life.

The Administrative Assistant 1 at Arvest greets customers and visitors, directs them to the proper department and notifies other associates of their presence. Their primary accountability is to assist the branch or department with the flow of customers and phone calls. The Administrative Assistant 1 provides exceptional customer service and clerical support, ensuring efficient daily operations.

Responsibilities

• Greet customers and other visitors, answer questions and route to the proper department or personnel.
• Answer telephone lines; take accurate and complete messages and direct calls to the appropriate personnel.
• Keep the lobby/department area neat and clean to project a professional image.
• Transcribe and type letters, memos, reports, etc., for various personnel in the bank/department as requested.
• Provide routine clerical support as requested.
• Maintain various managers and department calendars as requested.
• Assist customers and visitors as needed while ensuring all security measures are followed.
• Attend various meetings, record, type and distribute minutes.
• Understand and comply with bank policy, laws, regulations, and the bank's BSA/AML Program, as applicable to your job duties. This includes but is not limited to; complete compliance training and adhere to internal procedures and controls; report any known violations of compliance policy, laws, or regulations and report any suspicious customer and/or account activity.

Requirements

• High School or General Education Diploma (GED).
• 4 months of work experience.
• Working knowledge of Microsoft Office Suite and/or Google Workspace.
• Relevant military experience is considered for veterans and transitioning service members.

Preferred Qualifications

• Banking or office experience.

Skills

• Reliability
• Professionalism
• Knowledge Retention & Recall
• Independence

Competencies

• Customer Service
• Time Management
• Verbal Communication
• Detail Oriented
• Reliability

Physical Demands

• Regular attendance is an essential function of the job.
• The associate must be able to travel occasionally by themselves within the US, possibly overnight.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Benefits

Arvest offers a comprehensive suite of benefits, including a full range of health and life, financial, and wellness benefits. For more information about benefits, please visit www.arvest.com/careers/benefits.

Pay

Grade 11 Pay Range: $17.80 - $22.20 per hour.