Administrative Assisstant - ProGreen

Key ResponsibilitiesLead & Customer SupportManage incoming calls and inquiries through HubSpot, Podium, Yelp, and email, routing leads to the appropriate sales representative.Follow up on hot leads and completed projects, documenting activity and escalating customer concerns as needed.Coordinate turf sample requests and respond to customer reviews.HubSpot, Invoicing & Accounts ReceivableMaintain accurate customer, lead, invoice, and payment records in HubSpot and NetSuite.Create invoices, apply payments, process deposits, and follow up on past-due accounts.Review daily lockbox activity and payment documentation, resolving discrepancies with sales, operations, and accounting.QualificationsHigh school diploma or equivalent required.Administrative, customer service, sales support, or accounts receivable experience preferred.HubSpot and NetSuite experience strongly preferred.Proficiency in Microsoft Outlook, Excel, and Word.Strong communication, organization, attention to detail, and follow-through.Ability to manage multiple priorities and confidential customer and financial information.Measures of SuccessCustomer inquiries and leads are handled and routed promptly.Customer, invoice, and payment records remain accurate and current.Invoices, payments, deposits, and past-due accounts are processed and followed up on consistently.Customer follow-ups, reviews, and concerns are handled in a timely manner.Why Join ProGreen Synthetic Turf Solutions?At ProGreen, we’re committed to delivering industry-leading synthetic turf products while building a culture of integrity, accountability, innovation, and exceptional customer service. Join our team and make a meaningful impact.ProGreen Synthetic Turf Solutions is an Equal Opportunity Employer. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.