Administrative and Immigration Support Coordinator (Time-Limited/Hybrid) - Provost Office

About the role

This 6-to-8-month, time-limited position provides advanced administrative and operational support to the international student and scholar teams. May be assigned primarily support one or both teams depending on office needs and incumbent experience.

Primary Duties & Responsibilities

• Administrative Support for OISS
  • Affords front line operations during peak periods including managing and responding to office inbox inquiries, answering the phone, and providing front desk coverage.
    • Trades inquiries from international population and campus partners, providing accurate information, guidance on standard processes, and escalation to full-time advisers or supervisors as appropriate.
• Operational Support
  • Contributes to the development and ongoing review of online courses, resources, and content in Homebase and on the OISS website.
    • Supports implementation of process improvements and standard operating procedures by following instructions and providing feedback on workflows.
• Immigration Compliance Support
  • Verifies, inputs and updates international student, scholar and employee information in Workday and other university systems as assigned, ensuring accuracy and timeliness.
    • Might provide temporary support to take on advising case load during peak period or extended absence of regular employee, as appropriate and under supervision.
• Assists with processing immigration requests (e.g., immigration check-ins, employment authorization, travel endorsements and other standard requests) as assigned.
  • Affords data cleaning, data correction and data migration projects.
    • Handles copying, filing and mailing processes, as needed.
• Performs other duties and special projects as assigned.

Working Conditions

Normal office environment. Physical effort typically sitting at a desk or table. Equipment office equipment.

Education

Required Qualifications: High school diploma or equivalent high school certification or combination of education and/or experience.

Preferred Qualifications

• Experience in serving as DSO and/or ARO with hands-on SEVIS experience.
• Experience working with F-1 and J-1 students and J-1 scholars.
• Accountability in data management and record-keeping.
• Knowledge of relevant software (e.g. Workday, Terra Dotta,) and databases.

Salary Range

$21.17 - $32.85 / Hourly

Benefits Statement

Personal Up to 22 days of vacation, 10 recognized holidays, and sick time.
Competitive health insurance packages with priority appointments and lower copays/coinsurance.
Take advantage of our free Metro transit U-Pass for eligible employees.
WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.
Wellness Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!
Family We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We’ve got you covered.
WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.

EEO Statement

Washington University in St. Louis is committed to the principles and practices of equal employment opportunity. It is the University’s policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, citizenship (where prohibited by federal law), age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information.