Administrative Aide - Vehicle Impound Detail - Police Public Records & Services

About This Position The mission of the Phoenix Police Department is to build and foster strong relationships with the community through our outreach and engagement, while adhering to the highest standards and traditions of the Phoenix Police Department. The Phoenix Police Department is committed to the Guiding Values of our P.R.I.D.E. Statement: Protection, Responsibility, Integrity, Dedication and Employee Excellence. The Phoenix Police Department's Public Record and Services Bureau's Vehicle Impound Detail is seeking a Vehicle Impound Specialist (Administrative Aide). A Vehicle Impound Specialist is responsible for providing customer assistance and performing administrative and investigative duties related to impounded vehicles. The ideal candidate will demonstrate strong customer service skills, sound judgment, and the ability to work efficiently in a fast-paced environment. Key Responsibilities Assist customers with inquiries related to impounded vehicles.Research and prepare case files for post-storage hearings.Use various databases to obtain and verify information.Conduct hearings with vehicle owners and/or their attorneys contesting the validity of impoundments.Determine eligibility for early release of vehicles.Reconcile and review daily towing reports.Collect payments for released vehicles.Prepare and manage mandatory annual notifications for more than 27,000 vehicles.Comply with city ordinance requirements by notifying vehicle owners within two business days for tows related to street racing, reckless driving, or obstructing public roadways. Duty hours will be Monday through Friday, 8:00 a.m. to 5:00 p.m. Location: 100 W Washington Phoenix, AZ. IDEAL CANDIDATE Strong customer services skills in potentially difficult circumstances.Strong computer skills including Microsoft Suite.Manage record keeping.Work effectively in a team environment. SALARY Pay Range: $20.92 to $35.78 per hour. Hiring Range: $20.92 to $30.92 per hour. Pay Range Explanation Pay range is the entire compensation range for the position classification.Hiring range is an estimate of where you can receive an offer. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, education, licenses, training, and internal equity.Promotions occur when the last two digits of the pay grade increase.Demotions occur when the last two digits of the pay grade decrease.Lateral transfers occur when there is no change to the last two digits of the pay grade.When there is a change in the first digit of the pay grade, there may also be a change to your classification or unit. Your job classification can be found in eCHRIS > Personal Details under your name, located in the top left section of the page. The pay grade and classification/unit of your current position may be found by looking up your job title on the job description page. Benefits A comprehensive benefits package is offered which includes: Traditional pension with employer and employee contributions, click here for more details: Pension Information.401(a) and 457 plans with employer contributions.Choice of generous medical HMO, PPO, or HSA/HDHP plans.Medical enrollment includes a monthly $150 City contribution to a Post-Employment Health Plan.Wellness incentive of up to $720 annually.Dental, vision, and life insurance options.Employer paid long-term disability.Free Bus/light rail pass.Tuition reimbursement program up to $6,500 per year.Paid time off includes 13.5 paid holidays, 12 vacation days, and 15 sick days and personal leave days.Paid Parental Leave for eligible employees up to 480 hours (12 weeks) of paid leave for the birth, adoption, or foster care placement of a child during a 12-month period.Federal Student Loan Forgiveness offered through Savi. For more details, visit: Unit 003 Benefits Minimum Qualifications Four years of experience performing clerical duties.OR Bachelor's degree in public or business administration or a related field.Other combinations of experience and education that meet the minimum requirements may be substituted.All finalists for positions are subject to a criminal background check applicable to the department or position.Positions in the Police Department must meet the background standards that are appropriate to non-sworn positions. The general factors for disqualification are listed here.Some positions require the use of personal or City vehicles on City business. Individuals must be physically capable of operating the vehicles safely, possess a valid driver's license and have an acceptable driving record. Use of a personal vehicle for City business will be prohibited if the employee is not authorized to drive a City vehicle or if the employee does not have personal insurance coverage.For information regarding pre-screening and driving positions, click here.The City job description can be found here. Preferred Qualifications The minimum qualifications listed above, plus: Speak Spanish fluently, written and orally. RECRUITMENT DATES Recruitment closes October 19, 2026. All materials must be received by 11:59 p.m. on this date. This is a position-based recruitment and will not result in any ongoing eligibility list. This recruitment and any selection processes resulting from this recruitment may be used to fill other related vacancies within the organization now or in the near future. How To Apply Apply online by completing the required information and attaching, as one document, your cover letter and resume. Please include your experience as it relates to the qualifications stated above. Only the highest qualified may be posted to the eligible to hire list. The results of the resume screening process will be sent to your primary email address. WE ARE HERE TO HELP Job interviews may be held by video or audio conference.If you are in need of computer resources, click here for free options.Arizona at Work has frequent classes to help with resume writing, interviewing skills, and general career guidance. Click here for more information.Explore other Employment Opportunities with the City of Phoenix.Subscribe to receive e-mail notifications about new employment opportunities.If you require assistance at any stage of the application process due to an accessibility issue, please contact the Human Resources Department by phone at (602) 495-5700 or by text at (800) 367-8939. You may also fill out and submit a Reasonable Accommodation Request Form. REFERENCE Admin Aide, JC:06020, ID# 63182, 10/13/26, USM, MMN, Benefits:003 Building the Phoenix of tomorrow. #DoWorkThatMakesPhoenixWork City of Phoenix is an equal opportunity employer. AmeriCorps, Peace Corps, and other national service alumni who meet the required qualifications are encouraged to apply.