Administration: Service Support

DH Pace Company is a family-owned and privately held business with annual sales over $1 billion through 60+ offices across the continental United States. As an industry leader in the distribution, installation, maintenance, and repair of commercial, industrial, and residential door, docking, and security products, DH Pace is celebrating its 100th anniversary in 2026.

About the role

Overhead Door Company of St. Louis™, a DH Pace Company, is seeking a Service Support Representative to support our commercial operations team. In this role, you will communicate with residential and commercial customers and our service team to ensure exceptional customer service, provide technicians with necessary service information, and update customer portals upon completion.

Responsibilities

• Provide administrative office support, including answering telephone calls, using various software systems, filing, scanning, and e-faxing
• Assist the department manager with day-to-day activities and paperwork, including customer-planned maintenance programs
• Receive or verify vendor invoices and enter service tickets, sales leads, and sales orders
• Collect and process incoming cash and checks from technicians
• Multitask in a fast-paced environment; some overtime may be required
• Perform other responsibilities as assigned

Requirements

• Proven ability to implement process improvements
• Excellent communication and organizational skills
• Good mechanical and mathematical aptitude
• Ability to effectively communicate with customers and represent the company professionally

Benefits

• Comprehensive medical, dental, and vision coverage — available your first full month
• Generous paid time off plus paid holidays and floating holidays
• Company-paid life insurance, short-term disability, and long-term disability
• 401(k) with employer match
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options
• Voluntary benefits including supplemental life and critical illness coverage
• Employee discounts for you and your immediate family
• Competitive compensation with annual performance reviews

Successful completion of employment verifications, background check, drug screen, and driving record (if applicable) is required prior to hire.