Administration - Senior Executive Operations Program Manager

About the Role

Golden 1 Credit Union is among the top credit unions in the country. As a member-owned, not-for-profit cooperative, Golden 1 is guided by the credit union philosophy of “people helping people.” We are committed to empowering our members and uplifting our communities as we create a more equitable and financially inclusive California. We welcome all who embrace our Core Values.

You are a strategic and trusted partner to executive leadership, skilled at turning vision into action and driving organizational results. You bring strong business acumen, analytical thinking, and a proactive mindset to solve complex challenges and guide decision-making. You are an influential, collaborative leader who builds strong relationships across teams, communicates clearly, and drives initiatives forward in a fast-paced environment. Highly organized and results-driven, you excel at managing priorities, improving processes, and delivering high-impact outcomes with professionalism and discretion.

Responsibilities

• Serves as a high-level trusted advisor for senior leadership; acting as a strategic thought partner, confidante, and sounding board; engaging in brainstorming freely, option analysis, and challenging assumptions to provide transformative strategic guidance on key initiatives and decisions.
• Establishes seamless processes and management routines that drive operational excellence; translates complex concepts into practical, sustainable solutions, leveraging automation, process simplification, and enhanced reporting for long-term efficiency.
• Acts as a catalyst for innovation and change among peers, leading strategic initiatives and coordinating cross-functional teams with strong influence and without direct authority, showcasing exemplary leadership to drive results.
• Oversees high-impact strategic projects and directs cross-functional teams that advance the operations brand, image, culture, and engagement initiatives, as well as enhances talent management.
• Leads and manages cross-functional teams; provides clear decision-making frameworks, data-driven insights, and recommendations to achieve strategic goals across operational domains.
• Handles internal and external communications, and manages communications with the credit union executive leadership team; identifies and closes communication gaps, and streamlines how information is shared between departments.
• Fosters relationships with key stakeholders, and cultivates relationships with partner organizations and thought leaders; promotes a positive, collaborative working environment that enhances the credit union’s brand reputation and operational success.
• Reviews, designs, and executes improvements to organizational structure; finds knowledge and skills gaps and helps address them; leads operations training and development agenda.
• Strategizes and facilitates key initiatives, and manages change initiatives including budgeting and vendor contracting.
• Translates strategic objectives into actionable plans striving for innovation promoting a culture of innovation and accountability; drives initiatives from concept through completion with metrics to measure success and impact.
• Ensures compliance with relevant policies and regulations and manages operational risks. Proactively identifies risks and develops mitigation strategies.
• Maintains a thorough understanding of state and federal laws and regulations related to credit union compliance items including but not limited to BSA, RESPA, UDAAP, FLSA, etc.
• Monitors and evaluates operations and strategic performance metrics.
• Supports crisis management situations effectively and efficiently.
• Supports senior leadership with administrative and strategic needs.
• Undertakes special projects and assignments as requested by senior leadership and/or performs other assignments as required.

Requirements

• Bachelor’s Degree in business administration or similar field or equivalent experience required.
• 10+ years of experience in program or business management, operations, or strategic planning, preferably in a financial institution required.
• Experience supporting C-suite executives or working in executive operations required.

Benefits

Golden 1 Credit Union provides its employees a market-competitive and internally equitable total rewards compensation package through a variety of programs. These programs are designed to attract, motivate, and retain employees that drive and support the achievement of Our Mission, Vision, and Strategic Goals. The Credit Union is committed to a total rewards philosophy built on:

• A comprehensive compensation package.
• Well-being and work-life balance.
• Career development and growth.
• Rewards and recognition.
• A commitment to Diversity, Equity, and Inclusion.

We believe in fostering a workplace where every employee is recognized, valued, and motivated to contribute their best.

Pay

$124,700.00 - $135,000.00 Annually

Location

Hybrid