Administration Receptionist/Resource Navigator-Bilingual Required

About the role

Working at MWVCAA means becoming part of a mission-driven community dedicated to equity, dignity, and opportunity for all. We consider the best benefit here to be the reward of helping those in our community live better lives.

Responsibilities

• Provide telephone coverage, reception, and clerical assistance, including distributing mail, word processing, photocopying, filing, or other projects as assigned.
• Assist in connecting clients to applicable agency and community resources.
• Answer multi-line telephones in a positive, timely manner; screen and transfer calls appropriately; take thorough and accurate telephone messages and deliver them promptly.
• Check agency voicemail regularly and return calls when applicable.
• Greet visitors to the office; provide friendly, informative service and connect visitors with programs by providing contact and site address.
• Process incoming and outgoing agency mail; utilize postage meter and other office equipment; date stamp correspondence and distribute it appropriately and promptly.
• Provide clerical support in typing, photocopying, or other administrative projects; maintain administrative supplies and contact service personnel for copier and postal machine issues.
• Ensure stamps, vouchers, gift cards, bus passes, and A/P checks are logged and secured at all times per Finance Department instructions; distribute paychecks according to procedures, including checking ID and requiring staff to initial the paycheck pick-up list.
• De-escalate visitors with complaints or demands to speak to staff; contact 911 in an emergency and use the all-call phone to alert staff of a fire or other emergency according to procedures.
• Follow HR procedures with new staff during New Staff Orientation and other HR events; ensure conference rooms are booked in advance.
• Administer the volunteer registration process for agency volunteers; submit background checks promptly and follow up weekly with managers on volunteer project status.
• Rotate kitchen duty (clean-up and coffee-making) with other programs in the Main Office.
• Help clients access services beyond housing, including food; childcare; education; mental health services; healthcare; transportation; and/or employment resources.
• Identify and coordinate access to resources, working with community partners, and establish and maintain an active working relationship with programs within the agency.
• Comply with MWVCAA safety and personnel policies, including punctuality and attendance.

Requirements

• High School Diploma or General Education Degree (GED).
• One year of relevant social services experience.
• One year of office/clerical experience.
• Equivalent combination of education and experience may be considered.

Certificates, Licenses, Registrations

• Candidate must pass a comprehensive MWVCAA background screening prior to employment.
• Successful registration with the Central Background Registry of the Child Care Division.
• Candidate must pass pre-employment and random drug/alcohol screenings.
• CPR/First Aid Certification within 60 days of hire.

Knowledge, Skills, and Abilities

• Demonstrates tact, diplomacy, and empathy when communicating with clients, staff, and community partners.
• Basic proficiencies in computers, Microsoft Word, Excel, Outlook, database software, and web tools.
• Knowledge of/or experience with the principles of trauma-informed care, trauma awareness, working with unsheltered or vulnerable populations.
• Effective interpersonal communication skills, in both oral and written form.
• Bilingual English-Spanish skills are required for this position. To qualify as bilingual, staff must pass a bilingual exam demonstrating fluent speaking, reading, and writing in English and Spanish. Required bilingual staff will receive a pay differential based on language test results.

Physical and Mental Demands

• Specific vision abilities required include close vision and ability to adjust focus.
• Speaking and hearing abilities are required.
• Occasionally lift up to 25 pounds.
• Manual dexterity for handling office equipment.
• Incidental driving tasks may be requested for employees with a personal vehicle and proof of current auto insurance.
• Requires basic planning and problem-solving skills with the assistance of office management.

Work Environment

• Indoor, office work environment with frequent interruptions and demands.
• Working with coworkers/clients over the phone and in-person.
• Occasional noise and distractions in workspaces.
• On-site work is required in this position.

Benefits

• 401k contribution after 1 year
• Employee Assistance Program
• Life insurance
• Health, Vision, and Dental Insurance
• For some positions, employees may be eligible for company-sponsored continuing education