Receptionist - Bilingual Spanish & English Required

About the role

Location: 3809 S. 2nd St. D-200 Austin, TX 78704. Bilingual English/Spanish receptionist with medical receptioning experience preferred. The role combines front‑desk reception duties and interpreter/translator responsibilities for a pediatric therapy clinic.

Responsibilities

• Greet clients, provide intake forms, check patients in scheduler, contact therapists, collect co‑pays.
• Answer and redirect phone calls, check messages, follow up.
• Place appointment reminder calls at initial evaluation, 30‑day visit, 6‑month re‑evaluation and treatments.
• Maintain front‑desk metric boards per standard work.
• Follow opening/closing procedures; keep front desk, waiting area, bathrooms and kitchens clean and stocked.
• Receive and act on communications from Medicaid Authorization Coordinators and Patient Care Coordinators regarding coverage changes.
• Alert Patient Care Coordinators and Cole Financial Services to changes in commercial insurance or demographic information.
• Process incoming faxes to the appropriate person.
• Record client cancellations in Raintree Scheduler and notify therapists.
• Maintain knowledge of organization personnel, services, locations and emergency procedures; be prepared to call 911 and transport emergency binder and schedule during evacuation.
• Attend daily administrative meetings; observe patient confidentiality and follow HIPAA guidelines.
• Assist with advertising attendance reward program, reschedule appointments as make‑ups, assemble client welcome packets (Medicaid and insurance versions), update food and compliance logs, create employee mailboxes, fax/send reports to physicians and parents, track receipt of signatures.
• File and scan documents; assist in training other administrative team members as assigned.
• Perform interpreter/translator duties: provide accurate interpretation under pressure, use reference material, employ specialized terminology, translate therapeutic documents, maintain interpersonal relationships, use MS Office, observe HIPAA.
• Serve as administrative backup and carry out other projects assigned by supervisor.

Requirements

One year minimum of experience as a receptionist in a medical setting.

Qualifications

• Team player: accurate, dependable, friendly, outgoing, polite, able to multitask.
• Microsoft Office – Expert Level.
• High School Diploma or equivalent.
• Flexible hours.
• Graduation from an accredited college with an associate degree preferred; or one year of interpreting experience, or any equivalent combination of related education, training and experience.

Skills

• Bilingual English/Spanish.
• Strong reading, comprehension and writing skills in both languages.
• Knowledge of interpreting techniques and cultural/linguistic differences.
• Ability to translate documents, letters, therapeutic instructions, registration information, consents, etc.
• Proficiency with Microsoft Office applications.
• Clerical and organizational skills.

Pay

Hourly rate: $14–$18 per hour.

Benefits

Position starts at 30 hours per week with potential to move to full‑time; includes benefits.

Schedule

• Monday–Wednesday: 8:00 am – 2:00 pm (no lunch)
• Thursday: 8:00 am – 5:00 pm (1‑hour lunch)
• Saturday: 9:00 am – 1:00 pm