Administration Officer

About the role

Reporting to the Residential Service Manager, the Administration Officer provides high-quality administrative and logistical support to residential services. Acting as the first point of contact, this role manages reception, communications and key administrative processes, ensuring a professional, responsive and resident-centred service.

Responsibilities

• Create a welcoming, inclusive front-of-house environment
• Manage phone calls, emails, enquiries and visitor entry requirements
• Act as the first point of contact for residents, families and visitors
• Provide administrative support including preparing correspondence, reports, agendas and minutes
• Process incoming and outgoing correspondence accurately and in a timely manner
• Support resident administration processes including admissions, records and reporting
• Aid accounts administration, including invoice processing
• Maintain accurate records across systems and databases
• Organise diaries, meetings, appointments and travel arrangements
• Monitor and order office supplies and coordinate maintenance of office equipment
• Respond to feedback and complaints with professionalism and escalate where required
• Ensure confidentiality, privacy and accurate handling of sensitive information
• Work collaboratively with staff to support smooth operations and a positive resident experience

Requirements

• Proven experience in administration and office support roles
• Strong customer service and communication skills
• Proficiency in Microsoft Office and administrative systems
• Strong organisational and time management skills
• Ability to manage competing priorities and work independently
• Understanding of confidentiality and privacy requirements
• Experience working as a first point of contact handling enquiries and feedback
• Experience in aged care or healthcare (highly regarded)

Qualifications

• Certificate III or IV in Business Administration (desirable)

Skills

• Microsoft Office proficiency
• Administrative systems knowledge
• Customer service skills
• Organisational and time management skills
• Confidentiality and privacy understanding
• First point of contact experience

Benefits

• Salary packaging your everyday living expenses and bills (up to $15,900) and meal entertainment (up to $2,650) per annum
• A recognition and rewards platform, providing employee discounts at hundreds of retailers, including everyday expenses, holidays, health insurance, annual awards celebration, wellbeing and employee assistance programs
• 12 weeks paid parental leave and 2 weeks paid partner leave, available after 6 months service, in addition to the government scheme
• Diversity and inclusive leave, offering paid gender affirmation leave and cultural leave options (paid and unpaid) for those who may celebrate Lunar New Year, Diwali, Ramadan, NAIDOC weeks and other significant cultural events
• Career development opportunities with one of the most trusted community and residential care providers in Australia to challenge yourself, grow and make a meaningful difference

Pay

$31.63 per hour + Super + Not for Profit Salary Packaging + Penalties & Allowances

Schedule

Part time

Contact Information

To apply, click APPLY to submit your application. You'll be redirected to our website to create a candidate profile, upload your resume and complete a questionnaire.

We warmly encourage applications from First Nations peoples, people from culturally and linguistically diverse backgrounds, people living with disability, and people of all genders and identities.

For additional support and to meet our RAP Team, email reconciliation@ucareqld.com.au