Admin Support

This is an in-office opportunity located at 20 Parker Lane, Perry, NY 14530. There are 4 openings for this position.

About the role

The Administrative Support position follows clearly detailed specific procedures in completing several repetitive clerical steps performed in prescribed or slightly varied sequence, such as coding and filing documents in an extensive alphabetical file. This may involve simple posting to individual accounts, opening mail, calculating and posting charges to departmental accounts, operating basic office equipment (e.g., photocopier, facsimile, multi-line phone/voicemail systems, mailing machines), and using minimal computer programs. Little or no subject-matter knowledge is required, but the clerk uses their own judgment in choosing the proper procedure for each task. This is a highly supervised position.

Responsibilities

• Prepare and submit wage garnishment documents and gather legal documentation.
• Confirm payment arrangements.
• Notify debtors of payments returned due to insufficient funds.
• Prepare consolidation or legal referral documents.
• Review accounts and schedule contact dates for follow-up calls.
• Prepare or update monthly and weekly reports for submission to management.
• Follow up with places of employment for garnishment payments.
• Additional duties as assigned based on business need.

Security Requirements

• Safeguard computer systems by following proper username and password management, including selecting challenging passwords and committing them to memory (not writing them down or storing them insecurely).
• Secure your desk and workstation when not present, including locking your session and storing sensitive paperwork securely.
• Do not share your username or password with anyone.
• Never allow unauthorized individuals to shadow your entry into Coast Professional, Inc. facilities; report any such incidents immediately.
• Follow all Information Technology policies and procedures regarding system accounts and equipment.
• Report any security violations to management immediately.

Requirements

• High school diploma or GED required.
• Collection experience preferred.
• Working knowledge of modern office procedures, methods, and computer equipment.
• Excellent communication skills.
• Understanding of customer service principles and practices.
• Ability to establish good working relationships with team members and internal contacts.
• Strong organizational skills and attention to detail.
• Ability to comply with rules, regulations, laws, and methods related to debt collection.
• Ability to work independently in the absence of immediate supervision.
• Ability to handle and resolve recurring problems.
• Successfully complete and pass the FDCPA test.
• Be approved to work on the contract according to the client’s requirements, state licensing, and background check procedure.

Clearance

As a federal contractor, this position requires U.S. citizenship and a security clearance granting access to classified information. The background investigation is conducted by the Office of Personnel Management (OPM) and evaluates suitability based on employment history, education, residences, references, criminal history, credit, and other factors. Honesty, candor, and thoroughness in completing security forms are critical. In rare cases, non-U.S. citizens with highly specialized skills may be considered.

Licensing

This position requires eligibility to be licensed as a collector in certain states. Coast Professional, Inc. will submit and maintain all required individual collector licensing on your behalf.

Working Conditions

• Physical presence in the workplace is essential.
• Regularly required to talk or hear.
• Moderate noise level in the work environment.
• Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus.
• Frequently required to use hands or fingers to handle or feel objects, tools, or controls.
• Occasionally required to stand, walk, sit, reach with hands and arms, and lift and/or move up to 10 pounds.

Benefits

• 11 paid holidays
• 401(k) with matching
• AD&D insurance
• Dental insurance
• Disability insurance
• Employee assistance program
• Health insurance (with $630 monthly contribution toward medical health insurance)
• Life insurance
• Paid sick time
• Paid time off
• Paid training
• Referral program
• Vision insurance

Pay

$17.00 per hour.

Schedule

Monday to Friday, 8:00 AM – 5:00 PM.