Admin Support Assistant

Principal Duties/Responsibilities

• Answers phones, route calls, take messages.
• Greets and check in clients for appointments.
• Enters service request details into the Electronic Health Record (EHR)/computer system(s), ensuring accurate and complete data entry.
• Verifies insurance and eligibility coverage.
• Schedules appointments for the BHMP and clinical staff.
• Screens and provides other service programs when required.
• Collects co-payments and payments.
• Processes medication refills by verifying client information and prescription details within the EMR and communicating concerns with the BHMPs.
• Provides customer service to internal and external customers and stakeholders.
• Participates in the Performance Improvement Processes in the Clinic.

Qualifications and Experience

• High School Diploma or GED.
• Age 21 or older.
• One year experience as a customer service representative or like position dealing in a high volume customer contact in a medical setting or customer focused profession such as retail, hotel and restaurant services.
• Current fingerprint card or the ability to obtain one clear of any restrictions.
• Valid AZ driver's license and current automobile insurance.

Skills/Abilities

• Computer, Windows office program experience, answering phones for a multi-line system.
• Customer service skills.
• Dealing with the public in an office setting.
• Understand and follow instructions.
• Perform multiple tasks.
• Work independently.
• Able to prioritize tasks.
• Able to drive a company vehicle.