Admin Services Coordinator -Radiology Reading Room

University of Iowa Health Care — recognized as one of the best hospitals in the United States — is Iowa's only comprehensive academic medical center and a regional referral center. Each day more than 12,000 employees, students, and volunteers work together to provide safe, quality health care and excellent service for patients.

About the role

This position provides high-level administrative support to faculty and departmental leadership in the Department of Radiology. The Administrative Services Coordinator is responsible for complex administrative and scheduling functions, collaborating with department leaders, senior executives, referring providers, technologists, and public and private officials. This role serves as a key liaison for faculty working in Radiology Reading Rooms, facilitating effective department-wide communication, and supporting departmental projects and initiatives. A high degree of professionalism, independent judgment, organization, and discretion is required in this fast-paced clinical environment.

Responsibilities

• Maintains effective working relationships and serves as a primary contact for Radiology Faculty
• Provides faculty administrative support for assigned Radiology Divisions and Reading Rooms
• Serves as a first point of contact, in person or by phone, for internal staff; ensures calls are documented and triaged appropriately
• Communicates patient and exam information to Radiologists from referring providers, technologists, and other healthcare personnel
• Assists Radiologists with communication to ordering providers when interpreting studies
• Reviews EPIC reading worklists and status reports to assist Radiologists in the reading workflow
• Assists in tracking, investigating, and processing external orders
• Coordinates patient procedure scheduling to ensure clinical volume is manageable for the Radiologist’s workflow and schedule
• Provides timely and professional communication with providers regarding procedure scheduling
• Maintains and manages overbook and add-on requests from clinics for Radiologist’s clinic procedures
• Functions as a superuser for the Visage Reporting system
• Assists with efficient and timely processing of Peer Review studies
• Makes decisions and exercises a high level of autonomy while performing administrative/operational support and management of the reading room
• Monitors workflow within the reading room and recommends processes to enhance patient satisfaction and clinical operations
• Manages complex faculty schedules, requiring judgment in determining meeting needs, discretion related to calendar activities, prioritization of appointments, and creating multiple electronic calendar systems
• Maintains and manages division reading room schedules using the Epic Staffing Board system
• Maintains and manages division call schedules

Requirements

• A Bachelor's degree in Business Administration or related field, or an equivalent combination of education and experience
• 1-3 years’ experience in an administrative support role for hospital or academic faculty and leadership
• Working knowledge of web-based tools, databases, and internet searches
• Superior written, verbal, and interpersonal communication skills
• Demonstrated proficiency with Microsoft Office and computer software applications
• Demonstrated experience in providing superior customer service in a healthcare or academic environment
• Demonstrated exceptional attention to detail, planning, and follow-up skills
• Demonstrated independent thinking skills to develop alternative solutions and solve problems
• Demonstrated ability to initiate and take independent action while working as part of a team

Desirable Qualifications

• Experience working in customer service in a health care setting
• Experience working with EPIC software/systems
• Knowledge of medical terminology
• Knowledge of radiology-specific terminology
• Knowledge of University of Iowa Policies and Procedures

Schedule

Monday - Friday, 8:00 AM – 5:00 PM

Pay

Pay Grade: 2B (view pay plan guide)

Benefits

• Regular salaried position located in Iowa City, Iowa
• Fringe benefit package including paid vacation; sick leave; health, dental, life, and disability insurance options
• Generous employer contributions into retirement plans