Admin Secretary II - Oncology

Job Summary

Shift: Days
Hours: Job Type: Full Time
Under the general direction of physicians and the supervisor, the secretary is responsible for organizing daily patient schedules, triaging incoming patient reports to appropriate locations, preparation of slides/graphics for presentation at meetings and lectures, answering phones, preparation of billing information for billing services, obtaining and documenting insurance pre-authorizations and pre-certifications and facilitating physician and patient administrative needs.

Responsibilities

• Maintain physician patient schedule and appointment calendar.
• Answer phones and screen incoming calls.
• Provide information, take messages or redirect calls to the appropriate department.
• Schedule new patient appointments.
• Schedule follow-up appointments when indicated.
• Schedule surgeries.
• Obtain insurance pre-authorizations for treatments and diagnostic procedures.
• Maintain cooperative and professional relationships with physicians, nurses and office staff.
• Obtain and copy, to appropriate parties, results of laboratory tests and scans.
• Exercise skill in prioritizing assignments in order to complete work in a timely manner when there are changes in workload, assignments, pressures of deadlines, competitive requirements and/or a heavy workload.
• Demonstrate communication skills: using appropriate vocabulary and grammar when obtaining and conveying information to physicians, nurses and staff at various levels; in person, over the phone, in writing and in electronically sent messages.
• Work with physicians, nursing staff, other secretaries, schedulers, transporters, registrations personnel, ancillary clinical support staff, patients and their families.

Qualifications

• High School Diploma or GED
• One year administrative/secretarial experience
• Able to type 60 wpm
• P.C. skills including word processing and spreadsheet skills

Medical Terminology in Oncology

Complies with regulatory requirements (i.e. TJC) appropriate for position.

Computer Skills

• Extensive experience and competency with varied computer hardware and software, including word processing, spreadsheet, database, scheduling, communications and presentation applications.
• Writing skills to compose and edit logical, detailed, comprehensive and grammatically correct correspondence.
• Superior typing skills to prepare correspondence with speed and accuracy.
• Knowledge of insurance companies’ admission procedures and policies to complete pre-authorization requirements.
• Knowledge of hospital procedures to obtain laboratory and imaging information.
• Communicating with patients, families, physicians, nurses, staff and peers with diplomacy and tact.
• Knowledge of medical terminology, preferably oncology/hematology.
• Handling matters of highly confidential and sensitive nature.
• Recognizing and identifying problems, recognizing implications and proposing alternative solutions.
• Prioritizing assignments to complete work in a timely manner.
• Working independently.

Decision Making Responsibilities

Work is performed with independent responsibility to initiate, follow-up and complete the varied duties and tasks assigned. Directly reports to the physician.

Employment Practices

Employment practices will not be influenced or affected by an applicant’s or employee’s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship. Tenet participates in the E-Verify program. Follow the link below for additional information. E-Verify: http://www.uscis.gov/e-verify

About the Role

Desert Regional Medical Center Hospital is committed to providing exceptional patient care in a supportive and collaborative environment. As a member of our team, you will have the opportunity to work with advanced technology and be part of a healthcare community dedicated to making a positive impact on the lives of our patients. At Desert Regional Medical Center, We Understand That Our Greatest Asset Is Our Dedicated Team Of Professionals. That’s Why We Offer More Than a Job – We Provide a Comprehensive Benefit Package That Prioritizes Your Health, Professional Development, And Work-life Balance. The Available Plans And Programs Include: Medical, dental, vision, and life insurance401(k) retirement savings plan with employer matchGenerous paid time offCareer development and continuing education opportunitiesHealth savings accounts, healthcare & dependent flexible spending accountsEmployee Assistance program, Employee discount programVoluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, auto & home insurance Note: Eligibility for benefits may vary by location and is determined by employment status

Benefits

Note: Eligibility for benefits may vary by location and is determined by employment status

Pay

$24.00 - $30.44 hourly

Schedule

Shift: Days