Admin - Inside Sales

About Total Safety

Total Safety is the world's premier provider of integrated safety and compliance services and the products necessary to support them, including gas detection, respiratory protection, safety training, fire protection, compliance and inspection, industrial hygiene, onsite emergency medical treatment/paramedics, communications systems, engineered systems design, and materials management.

Total Safety's core values are People, Safety & Wellbeing, Accountability, Responsibility, Empowerment, Honesty, Transparency, and Integrity.

Position Responsibilities

• Answer phones for inbound and outbound account management
• Aid with administrative setup of quotes and support order processing as directed
• Build positive customer relationships
• Follow documented customer contract requirements and refer exceptions or questions to the appropriate team member
• Provide administrative support to sales and operations teams to help meet departmental goals
• Coordinate with customers and related departments within the company
• Provide basic product and service information, assist with pricing inquiries, and support preparation of sales documentation
• Perform other related duties as required

Essential Skills And Experience

• Able to work in fast-paced, self-directed environment
• Strong customer service background
• Exceptional verbal and written communication skills
• Excellent telephone sales skills
• Decision-making, problem resolution and creative thinking skills
• Able to multi-task activities and shift priorities

Nonessential Skills And Experience

• Inside sales experience

Physical Demands And Work Environment

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is required to sit for long periods of time; bend; use hands to finger, keyboard use, or controls; reach with hands and arms; talk or hear.
• Speak on phone for long periods using voice and phone system.
• Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• The work environment is characterized by constant phone conversation.

Equal Opportunity Employer

Total Safety is an Equal Opportunity Employer and will not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other protected status.