Sales Lead/Keyholder

ESSENTIAL FUNCTIONS

• Initiating and developing customer relationships, and resolving customer service issues.
• Working a POS to tender sales, make exchanges, refunds, transfers, etc.
• Reach or exceed store sales goals and motivating sales staff to reach or exceed store sales goals.
• Following and enforcing store policies with customers and employees.
• Merchandising displays, signage, to promote sales.
• Cleaning and maintaining store appearance.
• Taging merchandise and double checking for errors or corrections.
• Calculating sales discounts.
• Maintaining inventory and store supply levels.
• Safeguarding required store opening and closing duties.
• Delegating daily tasks to associates and supervising associate activities while acting as the Manager on Duty.
• Communicating with and assisting the Store Manager with any and all operations of the store.
• Performing special projects as assigned.

SKILLS & ABILITIES

• Effective communication orally and in writing with customers and employees.
• Reading and interpreting documents like operating and maintenance instructions and procedure manuals.
• Add, subtract, multiply, and divide in all units of measure, using whole numbers and common fractions.
• Identifying and resolving problems in a timely manner and gathering information.
• Performing basic computer functions and utilizing POS, email, and Microsoft Office products (Excel & Word).
• Proactively seeking opportunities for improvements and providing support and assistance.
• Consistently being at work and on time, following instructions, responding to management direction, and soliciting feedback to improve performance.

SCHEDULE REQUIREMENTS

• Ability to work 16+ hours per week.
• Ability to work 2 closing shifts per week.
• Ability to work 2 Saturdays per month (Full or part day).
• Ability to work 2 Sundays per month from open to close (11:45am - 6:15pm).

PHYSICAL DEMANDS

• Must be able to stand and walk 4-5 hours at a time.
• Must have the ability to view a computer screen accurately.
• Must be able to lift and/or move up to 25 pounds and frequently lift and/or move up to 100 pounds with the assistance of another employee.

EDUCATION & EXPERIENCE

• 1-2 years previous retail sales experience.
• High School Degree or equivalent.