Sales QA Admin

Critical Tasks

• Maintains confidentiality of proprietary materials and information.
• Protects the privacy and security of guests and coworkers.
• Follows company and department policies and procedures.
• Ensures personal appearance is clean and professional and in compliance with company policies and procedures.
• Performs other reasonable job duties as requested by Supervisors.

Guest Relations

• Addresses customer needs in a professional, positive, and timely manner.
• Listens and responds positively to customer questions, concerns, and requests using brand or property specific processes to resolve issues and build trust.
• Welcomes and acknowledges each customer with a smile, eye contact, and a friendly verbal greeting, using their name when possible.
• Thank customers with genuine appreciation and provides a fond farewell.
• Affords assistance to other associates to ensure proper coverage and prompt guest service.

Communication

• Speaks to guests and co-workers using clear, appropriate and professional language.
• Prepares and reviews written documents (e.g., daily logs, business letters, memorandums, reports), including proofreading and editing written information to ensure accuracy and completeness.
• Communicates efficiently with others to effectively exchange information.

Working With Others

• Supports all co-workers and treats them with dignity and respect.
• Develops and maintains positive and productive working relationships with other associates and departments.
• Promotes an environment of teamwork and achieves common goals by partnering with and assisting others.
• Handles sensitive issues with associates and/or guests with tact, respect, diplomacy, and confidentiality.

Documentation/Reporting

• Enters and locates work-related information using computers and/or application systems.
• Creates and maintains computer and paper-based filing and organization systems for records, reports, documents, etc.

Computers/Software

• Enters and retrieves information contained in computer databases and software to update records, files.
• Prepares letters, memos, and other documents using e-mail, word processing, spreadsheet, database, or presentation software.

Critical Competencies

• Analytical Skills
• Computer Skills
• Learning
• Interpersonal Skills
• Team Work
• Customer Service Orientation
• Diversity Relations
• Communications
• Telephone/Email Etiquette
• English Language Proficiency
• Communication
• Writing
• Listening
• Applied Reading

Personal Attributes

• Integrity
• Dependability
• Positive Demeanor
• Initiative
• Stress Tolerance
• Adaptability/Flexibility
• Organization
• Detail Orientation
• Multi-Tasking
• Time Management
• Planning and Organizing

Preferred Qualifications

• Education: High school diploma/G.E.D. equivalent
• Related Work Experience: At least 1 year of related work experience
• Supervisory Experience: No supervisory experience is required