Admin/Field Support Coordinator-Channel Services

Job Summary

The Channel Services Support Coordinator II serves as the primary project coordination and scheduling resource for Channel Services field operations. This position is responsible for managing FSE scheduling and dispatch across active service projects, ensuring service requests are assigned, tracked, and completed in alignment with project timelines and customer commitments.

Responsibilities

• Serve as the primary scheduling coordinator for all Channel Services field service activities, managing FSE dispatch and assignment across single or multiple active projects.
• Build, maintain, and publish master service schedules for assigned projects, ensuring FSE availability aligns with customer commitments and project timelines.
• Cook, maintain, and publish master service schedules for assigned projects, ensuring FSE availability aligns with customer commitments and project timelines.
• Coordinate scheduling of both planned (scheduled) and unplanned (unscheduled) service requests, balancing urgency, geography, technician skill set, and project priorities.
• Communicate daily schedule updates to FSEs, Service Managers, and customer points of contact; proactively flag scheduling conflicts or coverage gaps.
• Maintain scheduling records and project documentation to support QVR reporting and customer-facing project status updates.
• Establish and maintain record keeping systems and processes.
• Compile data for routine and special reports, utilizing Microsoft products including Word, Excel, and PowerPoint to prepare spreadsheets, charts, and graphs; utilize and work with various database software programs.
• Maintain RSQ data, including approving/updating primary and secondary PM Tech, reassigning work orders, updating warranty information (including start/end dates), updating ROTA, and additional items as directed.
• Respond to customer requests for invoices and Field Service Reports (FSRs), ensuring documentation is accurate, complete, and delivered in a timely manner.

Requirements

• Minimum 3 years of office experience providing clerical and administrative support preferred.
• Experience in data management preferred.
• Must be organized and able to communicate effectively (written and oral).
• Must be task-oriented and able to complete assigned tasks on time.
• Must be able to multi-task in support of Field Operations.
• Knowledge of Microsoft Office applications required.
• Able to manage time and set priorities amidst multiple tasks and deadlines.
• Ability to work effectively with other team members.
• Strong interpersonal and telephone skills.
• Strong written and verbal communication skills.
• Able to lift, carry, push or pull up to 25 lbs.

Qualifications

• High school diploma or equivalent required; associate’s degree preferred.

Company Culture

At TRIMEDX, we are committed to cultivating a workplace culture where every associate feels valued, supported, and empowered to thrive. This culture reflects our belief that our people are our foundation, their well-being is essential, and shared success is built through meaningful work, recognition, and opportunities for growth. We embrace people’s differences which include age, race, color, ethnicity, gender, gender identity, sexual orientation, national origin, education, genetics, veteran status, disability, religion, beliefs, opinions and life experiences. Visit our website to view our Workplace Culture Commitment, along with our social channels to see what our team is up to: Facebook, LinkedIn, Twitter. TRIMEDX is an Equal Opportunity Employer. Drug-Free Workplace. Because we are committed to providing a safe and productive work environment, TRIMEDX is a drug-free workplace. Accordingly, Associates are prohibited from engaging in the unlawful manufacture, sale, distribution, dispensation, possession, or use of any controlled substance or marijuana, or otherwise being under the influence thereof, on all TRIMEDX and Customer property or during working/on-call hours.