Field Customer Support Coordinator
About the role
Join our team as an Area Customer Service Coordinator, where you'll be a vital link in ensuring exceptional service delivery to our valued clients. Your role will encompass supporting daily operations, implementing new services, and fostering a customer-centric environment, all while making a positive impact within your assigned geographical area.
Roles And Responsibilities
- Collaborate closely with management to enhance operational processes, ensuring compliance with best practices and driving continuous improvement through data-driven insights.
- Aid in the seamless implementation of new customer accounts and service expansions, providing valuable support to Field Implementation Managers.
- Infuse energy into every interaction, embodying a service-oriented approach that puts the customer first, while remaining open-minded and authentic in your engagements.
- Be adaptable and accountable, embracing challenges with enthusiasm and owning your role in delivering exceptional service.
Qualifications
- High school diploma with at least 12 months of relevant work experience.
- Flexibility and adaptability to meet the demands of a dynamic work environment, including the ability to travel between customer locations within a 40-50 mile radius.
- Data-driven and innovative approach, alongside excellent communication abilities and a customer-centric mindset.
Nice To Have
- Additional education beyond high school is encouraged.
- Ability to complete tasks with ease using proficiency in the Microsoft Office suite and other computer operations.
- Demonstrated experience in customer service or related fields.
- Commitment to personal growth and accountability through ongoing education and development opportunities.
About Us
At Ricoh, we are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We connect people and technology, create outstanding customer experiences, and deliver innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers' success and guide them toward a better and more sustainable future.
JOB INFO
Job Identification : 7100
Job Category : Service Delivery
Posting Date : 2026-07-01T17:50:28+00:00
Degree Level : High School Graduate
Job Schedule : Full time
Locations : New Britain, CT, United States
Salary Range : $20.00 - $22.00
Driving requirements : Personal Vehicle
Sign-on Bonus : No