Admin Assistant Intermediate Healthcare

Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components: patient care, education and research that together enhance our contribution to society.

Job Summary

The office of Patient Relations & Clinical Risk is looking for a qualified candidate for the position of Administrative Assistant Intermediate Healthcare. This position will support multiple staff members. The candidate must exercise considerable discretion in matters of a highly sensitive or confidential nature and possess highly developed organizational and communication skills. The candidate must be able to complete multiple tasks simultaneously and prioritize work, along with a commitment to Michigan Medicine core values, including service excellence. A successful candidate will have the ability to work both independently and as a part of a collaborative team. This position is part of PRCR's call center triage.

Responsibilities

• Telephone triage and reception of internal and external visitors to our Core Functions Team. Effective response and follow-up of inquiries made by customers applying a broad knowledge of principles, practices, and procedures. Excellent customer service skills required.
• Provide accurate documentation, data entry, updates, and queries of a highly confidential nature in department specific applications and data systems (such as ServiceNow, SharePoint, RLDatix, and others).
• Initiate, compose, and edit correspondence regarding matters of a sensitive or confidential nature meeting time sensitive deadlines. Excellent writing and grammatical skills required.
• Additional support for Patient Relations e-mail box, PRCR e-mail box, Press-Ganey Reports, Web Comments, House Manager and AOC responses.
• Completion of regular data reports.
• Project work as needed.
• Maintain electronic calendars and initiate, coordinate, and schedule meetings.
• Provide back up and cross coverage for other Administrative Assistants.
• Perform other duties as assigned.

Required Qualifications

• Bachelor's degree or equivalent combination of education and experience
• Two or more years of progressively responsible office or other related professional experience
• Excellent interpersonal skills to handle sensitive and confidential situations that require demonstrated poise, tact, confidentiality and diplomacy
• Excellent written and oral communication skills with the ability to effectively communicate and collaborate with all levels of constituents
• Ability to produce professional correspondence
• Advanced proficiency with calendar management systems
• Excellent organizational skills
• Demonstrate ability to set priorities, handle multiple assignments, work collaboratively with team members, and meet competing deadlines
• Self-motivated with the ability to problem solve issues without direct supervision
• Considerable skill in Microsoft Office (Word, Excel, Access, Publisher, Visio, and PowerPoint) in a PC environment
• Experience in RLDatix a plus
• Experience using database programs a plus
• Excellent attendance and punctuality required
• Willingness to perform a wide range of tasks
• Must have flexible scheduling with occasional after-hour work as necessary

Desired Qualifications

• Call Center experience welcomed
• Prior experience working in academic healthcare or academic research setting
• Knowledge of medical school, hospital and/or clinical department policies and procedures
• Knowledge of University of Michigan policies and procedures preferred

Why Join Michigan Medicine?

Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world's most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.

Benefits

• Excellent medical, dental and vision coverage effective on your very first day
• 2:1 Match on retirement savings

Schedule

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment.