Adjudication Officer

About the role

The Adjudication Officer supports Transportation Services by managing the first-level parking citation appeals process and related citation resolution activities. The incumbent interprets and applies University, departmental, state, and local parking policies, procedures, regulations, codes, and ordinances to review citation appeals, determine appropriate outcomes, and communicate decisions clearly and professionally to students, faculty, staff, visitors, vendors, departments, and members of the public.

Responsibilities

• Interprets and applies University, departmental, state, and local parking policies, procedures, regulations, codes, and ordinances to review citation appeals, determine appropriate outcomes, and communicate decisions clearly and professionally to students, faculty, staff, visitors, vendors, departments, and members of the public.
• Processes and researches parking citations, adjudicates first-level appeals, supports second- and third-level appeal processes, maintains accurate citation records, coordinates DMV and other external entity processes related to unpaid violations, and prepares citation, appeal, payment, and financial reports.
• Ensures citation information is accurately recorded in department systems, researches customer and vehicle information using University and external databases, verifies citation payments and balances due, identifies payment or record discrepancies, and supports the reconciliation and reporting of citation-related revenue, including Riverside County and DMV-related financial reporting.
• Provides customer service and policy guidance regarding parking citations, permits, permit eligibility, payments, refunds, alternative transportation programs, and Transportation Services procedures.
• Performs permit sales and transaction support in a high-volume service environment, including cash, credit card, web, refund, payroll deduction, student account, and departmental permit-related transactions.
• Provides limited support for alternative transportation programs and assists with parking operations, facility-related concerns, data analysis, reports, special projects, and process improvement efforts.

Requirements

Required Experience: 2 - 4 years of related experience. Experience in parking operations, citation processing, citation adjudication. Experience in customer service, cash handling, credit card transactions, reconciliation. Experience in parking operations, transportation services, higher education, public service, traffic, parking, or transportation environments. Experience using parking permit systems, citation systems, point-of-sale systems, web-based applications. Experience using Microsoft Office Suite. Experience using database systems, University systems, DMV-related systems, or similar electronic records systems.

Qualifications

Education: Bachelor's degree in related area and/or equivalent experience/training.

Skills

Working knowledge of parking operations; policies and procedures. Demonstrated communication skills to build alliances and partnerships. Working knowledge of administration and analysis of operating and capital budget. Working knowledge of applicable laws, regulations, codes and ordinances related to parking management. Proficient in operation of web-based parking related systems and office software. Proficient in determining parking facility requirements and maintenance programs. Demonstrated ability to confront and clarify issues. Strong organizational and time management skills.

Benefits

N/A

Pay

Full salary range: $57,700 - $99,300 annually. Expected pay scale: up to $78,500 annually.

Schedule

N/A