Ada - Advanced Patient Services Representative - Full time

Position Details

The Advanced Patient Services Representative plays a crucial role in ensuring the smooth operation of the clinic practice by managing patient interactions, administrative tasks, and providing exceptional customer service.

Minimum Qualifications

• Education: High school diploma or equivalent.
• Experience: Proficient in both Patient Services Representative and Advance Patient Services Representative competencies, as verified by department leader.

Skills, Knowledge & Abilities

• Knowledge of medical terminology, insurance practices, and billing procedures.
• Strong verbal and written communication skills.
• Proficiency in basic computer skills, including data entry and word processing.
• Excellent customer service skills.
• Empathetic, patient-focused, and able to handle inquiries and concerns with tact and diplomacy.
• Accuracy and attention to detail.
• Maintaining confidentiality and following privacy policy/procedure.
• Adaptable and able to work effectively under pressure.
• Problem resolution skills.

Physical Requirements

• Ability to push, pull, and/or lift 50 lbs. occasionally.
• Standing and walking during each shift.
• Ability to grip, reach, bend, kneel, twist, and squat to perform duties.

Why Mercy?

• Outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.
• Opportunity to grow and contribute to the future of healthcare.