Ada - Patient Service Representative - Full time / days

About the role

The Patient Service Representative (PSR) is the first point of contact for patients and visitors. The PSR ensures that the patient experience is positive and seamless by managing front‑desk operations and workflows.

Responsibilities

• Manage front‑desk operations and daily workflow.
• Greet patients and visitors, providing courteous and professional service.
• Communicate effectively with patients, healthcare professionals, and staff members.
• Enter patient information, schedule appointments, and process documentation with accuracy.
• Maintain confidentiality and adhere to privacy policies and procedures.
• Handle inquiries, concerns, and unexpected situations with tact, diplomacy, and composure.
• Complete Clinic Core Front Desk Training after hire.

Minimum qualifications

• High school diploma or equivalent.
• Strong verbal and written communication skills.
• Proficiency in basic computer skills, including data entry and word processing.
• Excellent customer‑service skills; empathetic and patient‑focused.
• High attention to detail and accuracy.
• Ability to maintain confidentiality and demonstrate discretion.
• Adaptable and able to work effectively under pressure.

Preferred qualifications

• One year of applicable medical office experience.

Physical requirements

• Ability to push, pull, and/or lift up to 50 lb occasionally.
• Standing and walking throughout each shift.
• Ability to grip, reach, bend, kneel, twist, and squat as needed.

Benefits

• Medical, dental, and vision coverage.
• Paid time off.
• Tuition support.
• Matched retirement plans for team members working 32+ hours per pay period.