Acute Patient Access Services Representative

Why You’ll Love This Role

At Banner Health, you’re not just taking a job—you’re joining our mission of “Healthcare made easier, so life can be better.” As a Patient Access Services Representative, you will be the vital first point of contact for patients entering our care. Whether it’s a warm greeting at the front desk or expertly navigating insurance details, your impact will be felt from the very first moment.

Responsibilities

• Greet patients, ensure patient safety using positive identification protocols, verify insurance, and process registration quickly and compassionately.
• Collect patient financial liability and assist with financial counseling where needed.
• Ensure all documentation is accurate, secure, and compliant.
• Collaborate with clinical teams to optimize patient flow and satisfaction.
• Use multi-system technology to streamline patient offerings, intake, and record-keeping.
• Verify patient’s demographics and accurately input this information into EHR, including documenting the account thoroughly to maximize reimbursement and minimize denials/penalties from the payor(s).
• Demonstrate proficiency with multiple services including, but not limited to inpatient, observation, emergency, obstetrics, surgery, and imaging. This position may cover services 24/7.
• Demonstrate a thorough understanding of insurance guidelines for all services and proficiently verify, read, and understand insurance benefits.
• Create a positive patient experience through interactions and effective communication.
• Understand payer authorization guidelines and accurately submit timely notification according to insurance guidelines using various systems to reduce/eliminate denials.
• Consistently meet all registration-related key performance indicators as determined by management.
• Obtain federal/state compliance information, consents, and documentation required by the patient’s insurance plan(s), including a thorough understanding of accurately completing hospital-based compliance forms required by CMS.
• Use multiple computer applications proficiently.
• Discuss financial liability with patients and/or families, including collection in full of patient liability, assisting patients in applying for Banner Line of Credit, setting up payment plans, and/or assisting with Banner Financial Assistance policy/application.
• Provide a variety of patient services and financial services tasks, which may include transporting patients, training new hire employees, recapping daily deposits, posting daily deposits, or conducting other work assignments of the Patient Access Services team.
• Work independently under regular supervision and follow structured work routines in a high-volume, fast-paced, clinical environment requiring adaptability, critical thinking, independent decision-making, and prioritization of work.

Requirements

• High school diploma/GED is required.
• Must have customer service skills or knowledge of patient financial services, financial, collecting services, or insurance industry experience processes normally acquired over one or more years of work experience.
• Requires the ability to manage multiple tasks simultaneously with minimal supervision and to work both independently and collaboratively in a team environment.
• Requires strong interpersonal, oral, and written communication skills to effectively interact with a wide range of audiences.
• Strong knowledge in the use of common office software, word processing, spreadsheet, database software, and typing ability are required.
• Employees working at Banner Behavioral Health Hospital, BTMC Behavioral, and BUMG, BUMCT, or BUMCS in a Behavioral Health clinical setting that serves children must possess an Arizona Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment. An Arizona Criminal History Affidavit must be signed upon hire.

Preferred Qualifications

• Associate’s degree preferred.
• CRCR (Certified Revenue Cycle Representative) certification, a credential offered by the Healthcare Financial Management Association (HFMA).
• CHAA (Certified Healthcare Access Associate) certification, a credential offered by the National Association of Healthcare Access Management (NAHAM).
• Knowledge of medical terminology or healthcare systems.

Benefits

We are proud to offer a comprehensive benefit package for all benefit-eligible positions. Benefits include health, dental, vision, 401(k) with company match, 403(b), and tuition aid. Additional coverage options are available to support everything that makes you, uniquely you. These include Pet Insurance, Medical and Financial wellness plans, ID theft protection, Life insurance, and Legal coverage for extra security.

Please visit our Benefits Guide for more information.

Schedule

All Acute Patient Access Services New Hires are required to attend New Hire Orientation & PAS New Hire Training.

• Acute Patient Access Training (first 4 weeks): Monday - Friday standard business hours.
• Enjoy a flat rate $1/hour weekend and 15%-night shift differential when applicable.
• On-call PM rotation and mandatory holiday rotation.
• Schedule: Friday 2:00pm to 2:30am, Saturday and Sunday 5:00pm to 5:30am; Inpatient and Emergency Department.