ACTR Support Specialist

Responsibilities

• Maintain metrics, administration, planning, inventory and execution documentation and spreadsheets.
• Aid in the development and monitoring of NAVSUP HQ NMCI/NGEN financial requirements.
• Aid the ACTR in NMCI order processing; on average 4 or 5 contract task order modifications per year.
• Aid the ACTR in the tracking and maintenance of the NMCI loaner laptop pool, iOS devices, Multi-Function Devices, and external hard drives.
• Maintain the NMCI computer inventory and order history.
• Track and report on Missing, Lost, Stolen or Damaged (MLSD) items and assist end users in proper reporting and processing paperwork for replacement.
• Process an average of 50 Move, Addition, Arrival, Departure (MAAD) service requests per month.
• Prepare, submit, and track an average of 95 Service Requests Forms (eSRF) in NET per month.
• Assist end users, helpdesk, and Site Operations personnel with technical diagnostics and remediation, requiring a basic knowledge of IT hardware and software and performance.
• Occasionally relocate (disconnecting and reconnecting) IT equipment, mainly laptops with associated peripherals.

Qualifications

• Minimum 2 years experience in IT support services desired.
• Minimum 2 years of college in IT-related curriculum desired.
• Excellent technical skills, organizational and planning skills, excellent communication, and problem-solving skills.
• Problem analysis, attention to detail and accuracy, solid judgment, decision-making ability, takes initiative, and is adaptable.

Clearance Requirements

• Must be a US citizen.
• Must have a favorably completed National Agency Check with Written Inquiries (NACI) including a Federal Bureau of Investigation (FBI) fingerprint check prior to installation access.

Physical Requirements

• The ideal candidate must at a minimum be able to meet the following physical requirements of the job with or without a reasonable accommodation:
• Ability to perform repetitive motions with the hands, wrists, and fingers.
• Ability to engage in and follow audible communications in emergency situations.
• Ability to sit for prolonged periods at a desk and working on a computer.