ACT Resource Manager - 100HH - Mon- Fri 9AM-5PM

Essential Responsibilities

• Monitor recipient eligibility and benefits, including Medicaid, Medicare, SNAP, SSI/SSDI, housing subsidies, and state and local assistance programs.
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  • Coordinate the full application and recertification process, including document collection, submission, tracking deadlines, addressing eligibility issues, and assisting with appeals.
  • Conduct regular reviews to identify changes in eligibility related to income, housing, treatment status, or other relevant circumstances.
  • Notify recipients and clinical teams of upcoming recertification deadlines and required documentation.
• Collaborate with ACT clinicians to align benefits and resource plans with individual treatment and recovery goals.
• Visit ACT program sites and participate in team meetings to identify barriers to accessing benefits and develop appropriate solutions.
• Transport and accompany recipients to DSS, HRA, Social Security Administration, and other agencies as needed.
• Educate recipients regarding benefit requirements, rights, responsibilities, and maintaining eligibility.
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  • Coordinate with recipients, families, and external agencies to resolve application delays, denials, and other benefit-related issues.
  • Document client and collateral contacts, application updates, and services in the EHR within required timeframes.
  • Develop treatment plans and coordinate case management services with ACT team members and recipients, as appropriate.
  • Serve as a resource and role model by helping recipients identify and access community resources and follow through on treatment or aftercare recommendations.
  • Provide crisis intervention and mental health support within the scope of the position.
• Maintain accurate and timely documentation in Vellohealth.
• Participate in ACT supervision, required trainings, and benefit-specific training to remain current with eligibility requirements and application processes.
• Maintain confidentiality and report and document incidents to the immediate supervisor within 24 hours.

  Other Responsibilities

  • Maintain effective written and verbal communication with recipients, families, team members, and external providers.
  • Work flexible schedules based on program, training, and client needs.
  • Manage an assigned caseload across programs.
  • Operate an agency vehicle as required.
  • Absenteeism: Assist with team responsibilities during staff absences or periods of staffing shortages.

  Qualifications

  • High school diploma or GED required, Bachelors in human services preferred.
  • Minimum of 2 years’ experience working with individuals with mental illness required.
  • Two years experience working with Mental Health and Substance Abuse consumers preferred.
  • Experience working with behavioral health population preferred.
  • Computer proficiency, including the ability to use email, navigate and enter all documentation into electronic medical record.
  • Valid New York State driver’s license and vehicle required – candidates are subject to regulatory background checks and must be willing to utilize own vehicle for home visits.