Care Coordinator - 100GR - Mon-Fri 9AM-5PM

At WellLife Network, every role plays a vital part in empowering people to live their best lives. As part of one of New York’s largest nonprofit health and human services organizations, you’ll join a team dedicated to compassion, inclusion, and excellence — helping individuals and families thrive every day.

About the Role

Responsible for the daily well-being of the consumers in the assigned region. Coordinate services and ensure quality care to the population. This position may have supervised or unsupervised contact and/or conversational interaction with consumers while working in the residences, day treatments, and habilitation facilities.

Responsibilities

• Conduct outreach activities through various methods and engage individuals with chronic medical conditions, mental health issues, and/or substance use disorders, often co-occurring.
• Conduct initial and ongoing comprehensive assessments to determine strengths and identified needs.
• Prepare and revise care plans to reflect client needs and personal goals with a focus on maintaining health and wellness.
• Maintain contact with clients at least monthly, and more often as needed, providing telephonic as well as face-to-face outreach, engagement, and comprehensive service planning in the field.
• Advocate for and support clients to ensure access to resources necessary to support wellness/self-management and decrease frequency of emergency room visits and inpatient hospital admissions.
• Monitor and coordinate all care for clients, including access and maintenance of medical insurance, linkage to treatment providers, and community resources.
• Collaborate with community providers at least monthly as part of a multi-disciplinary team to ensure goal-directed care planning.
• Conduct crisis intervention when needed and follow up accordingly.
• Maintain detailed, timely, and accurate record keeping in an electronic medical record.
• Coordinate with supervisor, office manager, and health home outreach team in a timely manner to ensure accurate caseload status (including enrollments, closures, and screen outs).
• Complete all required monthly documentation to ensure continuity of engaged clients’ medical insurance and to ensure appropriate and accurate billing.
• Work as part of a care management team, attend and participate in weekly team meetings to provide feedback and share resource information relating to client needs, issues, and concerns.
• Be responsible for reporting/coordinating daily office and field schedules with other members of the team and supervisor.
• Offer resources and serve as a consultant to all team members on medical/psychosocial/substance use issues as well as social service needs.
• Attend periodic trainings to enhance skill level and learn about wellness self-management and best practice skills.
• Participate in bi-weekly individual supervision to address concerns/issues and improve skill development.
• Be responsible for agency vehicles, including upkeep, documentation, and gas card when assigned.
• Be responsible for agency cell phone, laptop, and associated items.
• Follow program guidelines as outlined in the personnel manual.
• Report to the program administration any issues and/or concerns on a regular/as-needed basis while working in the field.
• Maintain confidentiality at all times.
• Participate in activities of other staff members in their absence or during periods of staff shortage.
• Represent the agency at meetings and trainings not otherwise specified.
• Ability to work flexible schedule as work schedule and locations are subject to change.

Qualifications

• Bachelor’s degree and two years’ experience in Human Services required.
• New York State driver’s license and access to a vehicle required.

Benefits

• Medical, dental, and vision insurance.
• 401(k) retirement plan with matching.
• Paid time off, holidays, and personal days.
• Free and low-cost gym and wellness access and support.
• Ongoing professional development and career advancement opportunities.
• Comprehensive benefits package including flexible spending accounts and life insurance options.
• Summer Fridays and gym passes.
• Tuition assistance, mentorship, and leadership training.
• Qualifying employer for Public Service Loan Forgiveness.