ACT Case Manager

Full-time position (1.0 FTE) within the Assertive Community Treatment (ACT) department, Behavioral Health Services.

About the Role

Provide comprehensive, community-based mental-health services to adults living with serious and persistent mental illness. As part of a multidisciplinary team, the Case Manager delivers individualized, recovery-oriented care designed to promote stability, independence, and improved quality of life.

Schedule

Monday – Friday, 8:00 AM – 4:30 PM, with occasional evenings and weekends.

Responsibilities

• Conduct client assessments.
• Develop and implement person-centered treatment plans.
• Coordinate medical and behavioral-health services.
• Provide crisis intervention, including rotating on-call shifts for evenings/weekends.
• Obtain medication-management certificate within the first 3 months of employment.
• Assist with medication support.
• Connect clients to community resources and advocate for client needs.
• Deliver services primarily in the community—clients’ homes, shelters, and other non-office settings.
• Transport clients in agency vehicles and, occasionally, personal vehicles.
• Complete all documentation within established guidelines and prioritize client needs in written records.
• Demonstrate understanding of funder and accreditation standards.
• Track and document monthly outcome objectives.

Requirements

• Bachelor’s degree in Human Services or related field.
• One year of mental-health experience.
• Valid driver’s license (required when driving any vehicle for work-related reasons).
• Must obtain medication-management certification within 3 months of hire.
• CPR/First Aid training.

Skills

• Fluent in spoken and written English.
• Proficient in mental-health terminology.
• Experience documenting in an electronic health record (EHR) and using Microsoft Office.
• Ability to present information and respond to questions from clients, medical professionals, management, staff, and the public.

Benefits

• Paid time off and paid holidays.
• Parental leave.
• 401K matching.
• Employee recognition program.
• Health, dental, and vision insurance.
• Short- and long-term disability coverage.
• Pet insurance.
• Early access to earned wages with Daily Pay.
• Tuition reimbursement.
• Adoption assistance.