Case Manager

About the role

The Case Manager works with a caseload of participants to assist them towards becoming productive, active members of the community. Case management for our participants includes but is not limited to: support related to employment and education; life skills training; crisis intervention; relationship training; advocacy; support with involvement in the justice system; and assessment of and referrals to needed resources. Services will be provided in individual, family, and group contexts. Case Managers are to have a maximum caseload of fifteen (15) participants.

Responsibilities

• Identifies and develops relationships with in-risk individuals within target community
• Interviews participants to assess and determine need for additional services
• Coordinates between internal and external services provided to participants; identifies and arranges resources
• Maintains relationships by verifying participants' attendance; observing and evaluating activities and responses; advocating for needed services; identifying and connecting to additional resources; intervening in crises; and providing personal support
• Supports and teaches, as necessary, various job readiness workshops to individuals and groups, including computer skills, communication, critical thinking, self-awareness, conflict mediation, financial literacy, job search and application techniques, resume and cover letter development, interview skills, etc.
• Inputs data into participants' records consisting of case notes, assessments, and events daily in online data systems
• Communicates participants' progress by engaging in weekly interdisciplinary meetings and evaluations, disseminating results and obstacles to team and family, and identifying program influences
• Develops partnerships with resources that will strengthen support for participants and holds partners accountable as needed
• Prepares participants' exit strategy by reviewing goals and individualized plans, coordinating discharge and post-discharge requirements, orienting, and training family members, and providing resources
• Case Managers are mandated reporters and are expected to work at a high level of team engagement

Requirements

• Bachelor’s degree in Human Services field (i.e. Social Work, Sociology, etc.) or equivalent experience
• At least 3 years of experience supporting and working with in-risk youth and street-involved youth and developing individualized plans for in-risk youth; awareness of trauma reactions
• At least 3 years of experience working with people from various ethnic, economic, and educational backgrounds both as colleagues and as clientele
• Experience documenting case notes
• Experience developing and retaining relationships with other service providers
• High level of interpersonal and conflict resolution skills
• Ability to communicate effectively both verbally and in written form
• Crisis intervention training or knowledge
• Knowledge of Chicago and communities with histories of violence, experience in Back of the Yards and Englewood neighborhoods preferred
• Proficient in Microsoft Office Suite and comfortable using computer programs to track participant engagement
• No pending criminal cases
• PBMR is a drug-free and safe workplace, passing a drug screening and background check is required prior to being hired
• Valid driver’s license and safe driving record; preferred personal vehicle with current insurance
• Participate in and successfully complete the Virtus Training (i.e., Archdiocese of Chicago Safe Environment Training)

Qualifications

• Valid driver’s license and safe driving record; preferred personal vehicle with current insurance
• Participate in and successfully complete the Virtus Training (i.e., Archdiocese of Chicago Safe Environment Training)

Benefits

No benefits package is offered at this time.

Pay

$45,000 - $50,000

Schedule/Travel

At times, this position requires working evenings, weekends, and occasional travel.