Acima Assistant Store Manager - Bilingual Preferred

About Us

At Acima, our mission is to empower individuals and families by providing accessible Lease-To-Own solutions that enhance their quality of life with ease of access to the things they need and want. We lead in the Lease-To-Own space, offering customers the ability to acquire their dream products without the constraints of traditional financing. With over 30,000+ retail partners and growing daily, we enrich the lives of our customers one lease at a time through innovation, integrity, and dedication to customer satisfaction.

About the Role

The Assistant Store Manager reports to the Store Manager and is responsible for assisting in account management and sales activities while providing excellent customer service. This role collaborates with Acima retail partners to process credit turn-down applications and web orders, converting them into Acima credit customers. The Assistant Store Manager reviews lease applications, promotes Acima's leasing benefits, and drives conversions. This role is performed in one of our retail partner store locations.

Responsibilities

• Sales/Account Management
  • Drive customer growth through appropriate channels (web, partner stores, walk-ins).
  • Listen, identify, and fulfill all customer needs in a timely manner.
  • Educate customers on Lease-To-Own terms, payment terms, benefits, the application process, and the end-to-end application experience.
  • Close the sales cycle by converting applications, including in-store and web orders.
  • Work as a cooperative team member with Acima partner stores in all operational aspects.
  • Report to and communicate with the Store Manager regarding store and coworker activities and performance.
• Customer Service
  • Establish partnerships with retail store personnel to generate referrals and educate customers on the Lease-To-Own process.
  • Promptly address and resolve customer issues and complaints to maintain consistent customer satisfaction and friendly service.
  • Cultivate a positive work environment to enhance coworker retention and minimize turnover and issues.

Requirements

• Must be at least 18 years of age.
• High school diploma or GED.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office Suite and other relevant software applications.
• Familiarity with rental or leasing industry practices is a plus.
• Organized, with time-management skills and the ability to multi-task.
• Ability to work a flexible schedule, including evenings, weekends, and holidays.
• Consistent in-person attendance.

Benefits

• Medical, Dental, Vision, and Life Insurance.
• Supplemental Life Insurance, Spouse/Dependent Life Insurance.
• Short Term Disability, Long Term Disability.
• Flexible Spending Accounts, 401(k) Savings Plan with company match.
• Paid Time Off.
• Legal Insurance, Identity Theft Protection Plan.
• Health Savings Accounts, Hospital Indemnity, Critical Illness, Accident Insurance, Limited Purpose Plan.
• Award-winning culture and career growth opportunities.
• Weekly pay.
• Discounts from Acima partners.

Pay

Compensation: $17.81 - $18.96 per hour + potential bonus (based on performance, paid out monthly).

Schedule

This is a full-time position. The days and hours of operation are Monday through Sunday and will include evenings and weekends.

Physical Demands

While performing the duties of this job, the Assistant Store Manager is regularly required to talk and listen to coworkers and customers. This position is highly active and requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing from time to time throughout the day.