Acima Assistant Store Manager

About the role

The Assistant Manager reports to the Store Manager and is responsible for assisting the Store Manager in account management and sales activities while providing excellent customer service experience. The Assistant Manager role collaborates and communicates with Acima retail partners to process credit turn down applications and web orders and convert them into Acima credit customers. In addition, the Assistant Store Manager reviews lease applications, promotes and sells to customers Acima's leasing benefits, and drive conversions. This role will be performed in one of our retail partner store locations.

Responsibilities

• Driving customer growth through appropriate channels (web, partner stores, walk ins)
• Listening, identifying, and fulfilling all customer needs in a timely manner
• Educating customers on Lease-To-Own terms, payments terms, benefits, the application process, and beginning-to-end of the application process
• Closing the sales cycle by converting applications that include in-store and web orders
• Working as a cooperative team member with Acima partner stores in all operations aspects
• Reporting to and communicating with the Store Manager regarding store and coworker activities and performance
• Establish partnerships with retail store personnel to generate referrals and educate customers on the Lease-To-Own process
• Promptly address and resolve customer issues and complaints to maintain consistent customer satisfaction and friendly service
• Cultivate a positive work environment to enhance coworker retention and minimize turnover and issues

Requirements

• Must be at least 18 years of age
• High school diploma or GED
• Excellent communication and interpersonal skills
• Proficiency in Microsoft Office Suite and other relevant software applications
• Familiarity with rental or leasing industry practices is a plus
• Organized, with time-management skills and the ability to multi-task
• Ability to work a flexible schedule, including evenings, weekends, and holidays
• Consistent in-person attendance

Benefits