Acima Assistant Store Manager
About the role
At Acima, our mission is to empower individuals and families by providing accessible Lease-To-Own solutions that enhance their quality of life with ease of access to the things they need and want. We provide this access by being a leader in the Lease-To-Own space where we offer customers the ability to acquire their dream products without the constraints of traditional financing. Acima currently has over 30,000+ retail partners and is growing daily! Through innovation, integrity, and dedication to customer satisfaction, we are the premier choice for leasing services, enriching the lives of our customers one lease at a time.
The Assistant Manager reports to the Store Manager and is responsible for assisting the Store Manager in account management and sales activities while providing excellent customer service experience. The Assistant Manager role collaborates and communicates with Acima retail partners to process credit turn down applications and web orders and convert them into Acima credit customers. In addition, the Assistant Store Manager reviews lease applications, promotes and sells to customers Acima's leasing benefits, and drives conversions. This role will be performed in one of our retail partner store locations.
Responsibilities
- Driving customer growth through appropriate channels (web, partner stores, walk ins)
- Listening, identifying, and fulfilling all customer needs in a timely manner
- Educating customers on Lease-To-Own terms, payment terms, benefits, the application process, and beginning-to-end of the application process
- Closing the sales cycle by converting applications that include in-store and web orders
- Working as a cooperative team member with Acima partner stores in all operations aspects
- Reporting to and communicating with the Store Manager regarding store and coworker activities and performance
- Establishing partnerships with retail store personnel to generate referrals and educate customers on the Lease-To-Own process
- Promptly addressing and resolving customer issues and complaints to maintain consistent customer satisfaction and friendly service
- Cultivating a positive work environment to enhance coworker retention and minimize turnover and issues
- Regularly required to talk and listen to coworkers and customers. This position is highly active and requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing from time to time throughout the day.
Requirements
- Must be at least 18 years of age
- High school diploma or GED
- Excellent communication and interpersonal skills
- Proficiency in Microsoft Office Suite and other relevant software applications
- Familiarity with rental or leasing industry practices is a plus
- Organized, with time-management skills and the ability to multi-task
- Ability to work a flexible schedule, including evenings, weekends, and holidays
- Consistent in-person attendance
Benefits
- Medical
- Dental
- Vision
- Life Insurance
- Supplemental Life Insurance
- Spouse/Dependent Life Insurance
- Short Term Disability
- Long Term Disability
- Flexible Spending Accounts
- 401(k) Savings Plan w/company match
- Paid Time Off
- Legal Insurance
- Identity Theft Protection Plan
- Health Savings Accounts
- Hospital Indemnity
- Critical Illness
- Accident Insurance
- Limited Purpose Plan
- Award Winning Culture
- Career Growth Opportunities!
- Weekly Pay!
- Discounts from Acima partners
Pay
The Assistant Store Manager position is paid hourly in accordance with Acima's usual payroll procedures. In addition to