Acima Assistant Store Manager

About the Role

The Assistant Manager reports to the Store Manager and is responsible for assisting the Store Manager in account management and sales activities while providing excellent customer service experience. This role collaborates and communicates with Acima retail partners to process credit turn-down applications and web orders, converting them into Acima credit customers. The Assistant Manager reviews lease applications, promotes Acima's leasing benefits, and drives conversions. This role is performed in one of our retail partner store locations.

Responsibilities

• Driving customer growth through appropriate channels (web, partner stores, walk-ins)
• Listening, identifying, and fulfilling all customer needs in a timely manner
• Educating customers on Lease-To-Own terms, payment terms, benefits, and the application process
• Closing the sales cycle by converting applications, including in-store and web orders
• Working as a cooperative team member with Acima partner stores in all operational aspects
• Reporting to and communicating with the Store Manager regarding store and coworker activities and performance
• Establishing partnerships with retail store personnel to generate referrals and educate customers on the Lease-To-Own process
• Promptly addressing and resolving customer issues and complaints to maintain consistent customer satisfaction and friendly service
• Cultivating a positive work environment to enhance coworker retention and minimize turnover and issues

Requirements

• Must be at least 18 years of age
• High school diploma or GED
• Excellent communication and interpersonal skills
• Proficiency in Microsoft Office Suite and other relevant software applications
• Familiarity with rental or leasing industry practices is a plus
• Organized, with time-management skills and the ability to multi-task
• Ability to work a flexible schedule, including evenings, weekends, and holidays
• Consistent in-person attendance

Qualifications

No additional qualifications section provided in the original text.

Skills

• Sales and account management
• Customer service
• Communication and interpersonal skills
• Time management and organization
• Proficiency in Microsoft Office Suite and relevant software

Pay

$14.45 - $16.49 per hour + Potential Bonus (Based on performance, paid out monthly)

Schedule

Full-time, Monday through Sunday, including evenings and weekends. Actual days and hours will vary.

Benefits

• Medical, Dental, Vision, Life Insurance
• Supplemental Life Insurance, Spouse/Dependent Life Insurance
• Short Term Disability, Long Term Disability
• Flexible Spending Accounts, 401(k) Savings Plan with company match
• Paid Time Off
• Legal Insurance, Identity Theft Protection Plan
• Health Savings Accounts, Hospital Indemnity, Critical Illness, Accident Insurance, Limited Purpose Plan
• Award-winning culture
• Career growth opportunities
• Weekly pay
• Discounts from Acima partners

Physical Demands

This position requires regular talking and listening to coworkers and customers. It is highly active and involves standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing throughout the day.