ACH Specialist - Electronic Banking

About the role

The National Bank of Indianapolis is seeking an ACH Specialist to support their Electronic Banking team. This role involves providing outstanding customer service and technical support, processing ACH transactions, and resolving issues.

Responsibilities

• Provide outstanding customer service and technical support via phone and email
• Respond promptly to customer inquiries, requests, and issues
• Troubleshoot electronic banking and technology-related concerns
• Explain products, services, and technical information in clear, user-friendly terms
• Process ACH returns, stop payments, disputes, change notifications, and unposted items
• Release same-day ACH debit and credit files to the Federal Reserve
• Load, process, balance, and maintain ACH and related electronic payment files
• Review OFAC suspects, track international ACH items, and balance FedNow and RTP transactions
• Review system reports to ensure accuracy and compliance
• Partner with internal departments to resolve issues and improve service
• Serve as backup for other Electronic Banking functions

Requirements

A high school diploma or equivalent is required, along with some college coursework. Banking operations experience and knowledge of electronic banking products and services are preferred. Strong customer service, communication, and interpersonal skills are essential, as is the ability to explain technical concepts clearly to a variety of users. Strong analytical, problem-solving, and organizational abilities are also required, along with a high degree of accuracy and attention to detail. Proficiency with Microsoft Office and general computer systems, as well as a working knowledge of computer hardware, software, and networking technologies, is necessary.

Qualifications

High school diploma or equivalent required; some college coursework preferred. Banking operations experience and knowledge of electronic banking products and services preferred. Strong customer service, communication, and interpersonal skills. Ability to explain technical concepts clearly to a variety of users. Strong analytical, problem-solving, and organizational abilities. Ability to manage multiple priorities and meet deadlines. High degree of accuracy and attention to detail. Proficiency with Microsoft Office and general computer systems; working knowledge of computer hardware, software, and networking technologies.

Skills

Technical expertise. Problem-solving mindset. Commitment to service.

Benefits

Collaborative environment. Growth, accountability, and innovation. Direct impact on client satisfaction and operational success.

Pay

Hourly Wage

Schedule

N/A

Benefits

Equal Opportunity Employer. Participates in E-Verify.