Acct. Receivable Coordinator

Responsibilities

• Manage reporting and workload tracking tools (PeopleSoft, ServiceNow, and related systems) to provide visibility to Payment Applications Leadership and support informed operational decision-making.
• Process and reconcile high-volume customer payments, including customer outreach, Level 2+ research requests, account maintenance, and related accounting and administrative tasks.
• Maintain high accuracy standards while minimizing unapplied cash and aged research items.
• Document processes, identify errors, and provide training to new and existing team members to support onboarding, compliance, and continuous improvement.
• Perform quality assurance activities, including auditing transaction samples to ensure compliance with internal controls and audit readiness.
• Prioritize customer service for both internal and external stakeholders, including Support Inquiry/Research Specialists.
• Research, troubleshoot, and resolve issues and ServiceNow tickets in accordance with defined service level agreements (SLAs).
• Act as a liaison for various groups within the Accounts Receivable Department to ensure clear communication and timely resolution of payment-related issues.
• Assist in leading weekly and monthly team meetings to align on performance metrics, workload distribution, and operational priorities.
• Support oversight of the BPO offshore team by ensuring adherence to process standards, responding to questions, addressing concerns, providing additional training, and monitoring quality and SLA compliance.
• Complete additional tasks and projects assigned by management.

Requirements

• High school diploma or equivalent.
• Strong analytical and mathematical aptitude.
• Excellent organizational skills with strong attention to detail and follow-through.
• Ability to manage multiple tasks concurrently in a deadline-driven environment.
• Strong professional communication and relationship-building skills.
• Customer service–focused mindset.
• Conflict resolution and escalation management capability.
• Results driven with a continuous improvement mindset.

Preferred Qualifications

• 2+ years of Accounts Receivable experience.
• Experience leading a team or project or providing functional support.
• ERP system experience (PeopleSoft preferred).
• ServiceNow or case management system experience.
• Advanced Microsoft Excel skills, including data analysis and reporting.
• Experience in documenting processes and training.
• 10-key proficiency and ability to perform high-volume transactional work accurately.
• Continuous improvement or technical support experience.