Accounts Receivable Supervisor

PRG is the world’s leading technology provider within the entertainment and events industry. Our mission is to bring together the power of our people with our production and rental expertise to deliver unforgettable events. PRG has the largest inventory of production equipment for hire and offers a complete 360-degree range of services to clients within the live events industry, including music touring and festivals, TV & Film, Theatre, Sports and E-sports, and Corporate live events.

About the role

The Accounts Receivable (AR) Supervisor is responsible for the daily supervision of a team of Accounts Receivable Specialists focused on Billing, Credit, and/or Collections. The AR Supervisor manages the team mailbox, distributes work assignments and accounts, and provides second-level support on issues and client inquiries escalated by their team or internal and external customers. The role involves running regular reports to ensure high-quality work from the team and providing reporting and analysis to AR management and Account Executives/Project Managers as needed.

Responsibilities

• Assists management with creating, implementing, and maintaining department policies and Standard Operating Procedures.
• Oversees the day-to-day operations of the team to ensure compliance with policies and SOPs.
• Monitors shared mailbox, reviews emails for proper responses, and provides support when the inbox becomes unmanageable.
• Provides feedback on areas of improvement related to processes or systems.
• Conducts regular team meetings for education, goal monitoring, and feedback, and maintains and distributes meeting notes.
• Ensures proper paperwork is received, processed correctly, and saved properly.
• Assists with clients’ questions and/or concerns.
• Analyzes risks and provides management with reports to request client payment terms.
• Monitors COD accounts.
• Assists management with accomplishing AR human resource objectives by selecting, training, coaching, and disciplining employees; communicating job expectations; and managing performance.
• Conducts weekly review and approval of timecards.
• Performs other duties as assigned.

Requirements

• High school diploma or equivalent education.
• 5+ years of experience working in Billing, Collections, Accounts Receivable, or an equivalent role.
• 2+ years of experience in a supervisory position is a plus.
• Proficiency with Microsoft Office (Excel, Word, Outlook).
• Proficiency working in Oracle (Fusion).
• Knowledge and experience of basic accounting is a plus.

Skills

• Excellent spoken and written communication skills.
• Strong customer service skills.
• Understanding of creditworthiness and terms.
• Ability to read and interpret legal documents.
• Problem-solving skills.
• Ability to work in a fast-paced environment.
• Detail-oriented.
• Discretion and ability to keep confidential information secure.

Physical demands

• Sits for long periods of time.
• Use of computer and keyboard for 8+ hours per day.
• Able to lift 5 to 10 lbs.

Pay

The pay range for this position is estimated to be $69,000 - $73,000. Actual pay will be determined by the experience, knowledge, skills, and abilities of the applicant, combined with location and alignment with market data.

Benefits

• Comprehensive health, dental, and vision insurance.
• Paid time off.
• 401(k) retirement savings plan with matching contributions.