Accounts Receivable Supervisor

As one of the world’s leading manufacturers of cardio- and endovascular medical devices, BIOTRONIK is headquartered in Berlin, Germany, and represented in over 100 countries by its global workforce. The work of our committed, highly specialized, exceptionally skilled employees results in crucial advancements in the world of cardiology and changes the lives of patients every day.

About the role

The Accounts Receivable Supervisor leads day-to-day Accounts Receivable operations with a focus on collection effectiveness, portfolio management, and timely resolution of customer payment issues. This role supervises Accounts Receivable Specialists and partners closely with Sales and Sales Leadership to manage past-due accounts, resolve billing and payment issues, and support strong cash flow. The Supervisor serves as an escalation point for complex customer accounts and collection challenges, monitors portfolio performance, and provides meaningful reporting to Finance and commercial leadership. The role also supports ongoing process improvements, ensures adherence to departmental policies and procedures, and identifies opportunities to improve the customer experience.

Responsibilities

• Lead, coach, and develop Accounts Receivable Specialists, setting clear expectations for performance and accountability.
• Manage accounts receivable portfolios and collection activities to support timely payment and cash flow.
• Monitor aging, collection performance, and customer payment trends; identify risks and develop appropriate collection strategies.
• Partner with Sales and Sales Leadership to resolve past-due balances, payment concerns, and other collection challenges.
• Serve as an escalation point for complex customer accounts, disputed invoices, unapplied cash, and credit-related issues.
• Collaborate with Corporate Accounts, Customer Service, Contracts Administration, and other teams to resolve billing, purchase order, and payment issues.
• Develop and maintain Accounts Receivable reporting, metrics, and dashboards for Finance and Sales leadership.
• Ensure compliance with company policies, internal controls, departmental procedures, and established Accounts Receivable processes.
• Identify and implement process and automation improvements that increase efficiency, reduce manual effort, and improve accuracy.
• Support month-end close, audit requests, and other accounting activities as needed.
• Partner with Finance leadership on Accounts Receivable and working capital initiatives and other projects as needed.

Requirements

• Bachelor’s degree in Accounting, Finance, Business Administration, or a related field, or equivalent relevant experience.
• Minimum of 5 years of experience in Accounts Receivable, collections, credit, or a related finance function.
• Minimum of 2 years of experience leading, supervising, or providing day-to-day direction to employees.
• Experience managing customer account portfolios, including collections, account reconciliation, dispute resolution, and payment issues.
• Experience partnering with Sales and other cross-functional teams to resolve customer and collection matters.
• Experience using ERP systems and Microsoft Excel in an Accounts Receivable or accounting environment.
• Strong leadership skills with the ability to coach, develop, and provide direction to team members.
• Strong knowledge of Accounts Receivable, collections, customer account management, and dispute resolution.
• Ability to build effective working relationships with Sales, Finance, and cross-functional partners.
• Strong analytical and problem-solving skills with the ability to identify issues and develop practical solutions.
• Ability to communicate effectively and influence stakeholders across departments and organizational levels.
• Experience developing and presenting financial and operational reporting to leadership.
• Strong communication, negotiation, and conflict-resolution skills.
• Proficiency with ERP systems, SAP preferred, and Microsoft Excel.
• Ability to prioritize competing responsibilities and meet deadlines in a fast-paced environment.
• Strong attention to detail and commitment to accuracy.

Work Environment

This job is a hybrid role, operates in a professional office environment and remotely at home up to 2 days a week. This role routinely uses standard office equipment such as computers and phones.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is largely an office-based role. The job requires the ability to lift files, open filing cabinets and bend or stand on a stool as necessary. While performing the duties of this job, the employee is regularly required to use hands and fingers to handle, feel or operate objects, tools or controls, and reach with hands and arms. The employee is frequently required to talk and hear.

Schedule

This is a full-time position. Standard days of work are Monday through Friday. Hours of work may vary depending on time zone supported. Evening and weekend work may be required as job duties demand.

Location: Lake Oswego, OR