Accounts Receivable Specialist - OCS

From a small store in Turin to a large, internationally recognized group: we are present in 90 countries around the world, with over 5,000 employees and 30 companies, managed directly and indirectly by the Luigi Lavazza Spa parent company. We distribute and market our products and coffee machines through our brands, including Lavazza, Carte Noire, Merrild, Kicking Horse, Eraclea, and Whittington tea. Joining Lavazza means doing business with passion, knowing that the impact of our work goes beyond the quality of the production chain. We are a big family and are constantly looking for new talents who share our values and can enrich our team. We combine competitiveness with social and environmental responsibility to create superior quality products for home and out-of-home consumption, distributed through Retail, Foodservice, Office Coffee Service (OCS), and Vending.

The Finance team at Lavazza North America supports the organization’s financial health by leading planning, budgeting, forecasting, reporting, and analysis across commercial channels. The team partners with sales, operations, accounting, and executive leadership to provide financial insight, strengthen controls, manage risk, and support profitable growth across the business.

About the role

The Accounts Receivable Analyst supports the Finance team by managing day-to-day accounts receivable activities, including payment processing, invoice monitoring, deductions review, rebate tracking, collections support, and account reconciliation. This role partners with customers and internal teams to resolve billing and payment discrepancies, maintain accurate receivable records, support month-end and year-end close activities, and contribute to process improvements that strengthen cash flow management and financial reporting. The analyst also executes accounts receivable reporting in enterprise resource planning (ERP) systems, including SAP, in accordance with company policies and procedures.

Work location: New York, New York
Work model: Hybrid

Responsibilities

• Process incoming customer payments and apply cash accurately to customer accounts.
• Analyze aged receivables, identify overdue balances, and support collection strategies to reduce outstanding accounts.
• Investigate deductions, rebates, short payments, and account discrepancies in partnership with customers and internal stakeholders.
• Support month-end and year-end close activities by ensuring receivable transactions are recorded accurately and on schedule.
• Prepare accounts receivable reports and execute transactions in SAP and related finance systems according to company policies and procedures.
• Maintain customer account documentation, correspondence, and audit support materials in accordance with process requirements.
• Collaborate with sales, customer service, accounting, and finance partners to resolve payment disputes and improve order-to-cash processes.
• Identify opportunities to streamline accounts receivable processes, strengthen controls, and improve reporting accuracy.

Qualifications

• Bachelor’s degree in Finance, Accounting, Business, or a related field; or equivalent professional experience.
• 3-5 years of experience in accounts receivable, collections, deductions management, or customer account reconciliation; consumer packaged goods (CPG), coffee, or beverage experience preferred.
• Experience applying cash, researching payment discrepancies, and managing aged receivables in a business-to-business environment.
• Working knowledge of order-to-cash processes, accounts receivable controls, and basic accounting principles.
• Experience using enterprise resource planning (ERP) systems, including SAP; HighRadius or similar accounts receivable automation tools preferred.
• Proficiency using Microsoft Excel, Word, PowerPoint, and Outlook to prepare reports, analyze account data, and manage business correspondence.
• Experience supporting month-end close, audit requests, and documentation requirements for accounts receivable transactions.
• Demonstrated experience resolving customer account issues through research, documentation, and cross-functional follow-up.

Benefits

• Competitive Medical, Vision, and Dental Benefits
• 401K Package
• Employee Assistance Program
• Hybrid Work Schedule
• Ability to be barista certified
• Tuition Reimbursement
• Performance Development Plans
• Employee Discounts
• Summer Fridays (Memorial Day Weekend – Labor Day Weekend)
• Flexible business casual dress code – jean friendly
• Free coffee, anytime