Accounts Receivable Senior Collector

About the role

The Senior Collector is responsible for managing high-volume outstanding receivables, resolving complex account issues, and driving successful recovery strategies to minimize delinquencies and support company cash-flow goals. This role serves as the escalation point for difficult accounts, partners closely with internal teams, and provides guidance and mentorship to junior collections staff.

Responsibilities

• Plan, evaluate, implement and continuously improve all aspects of the procure to pay process.
• Manage assigned portfolio of customer accounts to ensure timely payment collection.
• Conduct outreach via phone, email, and written correspondence to resolve past-due balances.
• Review and analyze customer account history to identify discrepancies and trends.
• Handle escalated collection issues and negotiate payment plans, settlements, or dispute resolutions.
• Maintain accurate documentation of contact attempts, outcomes, and account notes in system.
• Collaborate with Sales, Customer Service, and Billing teams to resolve invoicing issues.
• Monitor aging reports and provide weekly status updates to leadership.
• Prepare collection statements, demand letters, and other related communications.
• Recommend accounts for third-party collections, legal escalation, or write-off when appropriate.
• Mentor and support junior collectors, assisting with training and best practices.
• Ensure compliance with company policies and all federal/state collection laws.
• Contribute to process improvements and AR performance initiatives.

Requirements

• Solid knowledge of accounting policies, procedures, and controls.
• Strong analytical skills, critical thinking, and keen attention to detail.
• Strong systems skills, including the understanding of how systems can be leveraged to improve the effectiveness and efficiency of our processes and overall performance.
• The ability to build and foster relationships across the organization.
• Effective oral and written communication skills, as well as negotiation skills.
• Experience in leading a team and implementing process improvements.
• Must enjoy working in a fast-paced, large organization and thrive under pressure.
• Able to work independently with little supervision, provide timely and clear communication, and lead with accountability for results.

Qualifications

• Bachelor’s degree.
• 3–5+ years of collections or accounts receivable experience (B2B preferred).
• Strong understanding of collection procedures and credit policies.
• Excellent negotiation, communication, and conflict-resolution skills.
• Proficient in Microsoft Office Suite and AR/ERP systems (e.g., SAP, Oracle, NetSuite, or similar).
• Strong attention to detail and organizational skills.
• Able to handle sensitive situations with professionalism and tact.