Accounts Receivable Representative
About the role
We are seeking an innovative and driven Senior Commercial Collections Account Representative to join our team at Fiserv. This role involves managing a dedicated queue of 100-200 accounts, typically with balances ranging from $10,000 to $500,000, 30 days in delinquency.
Responsibilities
- Conduct manual skip tracing to locate customers and gather necessary information for follow-up.
- Maintain accurate documentation and organization of account activities.
- Provide excellent customer service while effectively addressing client inquiries and concerns.
- Establish rapport with merchants to overcome objections and secure payment of the debt.
- Document all discussions and actions in a tracking system or database.
Requirements
- A High School Diploma or equivalent.
- Minimum three years’ experience in a collection environment.
- Experience in collecting high balance B2B accounts.
- Knowledge of applicable laws related to the debt collection industry.
- Experience with computer systems and database management.
- Strong work history with a proven record of job stability.
Qualifications
- Previous experience in bank collections, credit card collections, mortgage collections, medical collections, or commercial collections.
- Ability to negotiate repayment plans effectively.
- Strong problem-solving skills to resolve billing issues.
- Proficiency in MS Office.
Skills
- Manual skip tracing skills.
- Customer service and communication skills.
- Database management skills.
- Problem-solving skills.
- MS Office proficiency.
Benefits
At Fiserv, we offer competitive compensation and benefits packages designed to support your well-being and career growth. Details on specific benefits will be shared during the interview process.
Pay
Salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate. The actual salary offered will depend on various factors including experience, qualifications, and market conditions.
Schedule
The Senior Commercial Collections Account Representative position is full-time and requires a flexible schedule to meet the demands of the role.