Accounts Receivable Manager

Main responsibilities

• Oversee and continuously improve the end-to-end accounts receivable lifecycle, including billing, cash application, collections, and dispute management
• Establish and maintain credit limits, oversee customer onboarding, manage dispute resolution processes, and ensure accuracy of customer master records
• Monitor and report key metrics such as DSO, aging buckets, and bad-debt ratios to drive data-informed decisions
• Own the bad-debt reserve process, including analysis and alignment with accounting policies
• Lead AR NetSuite module functional usage, reporting, and end-user training; serve as the subject-matter expert for day-to-day system operations and troubleshooting across all AR activities
• Build and lead a high-performing Accounts Receivable and Credit team across on-site and remote work environments
• Establish clear roles, performance expectations and development plans to support team growth and engagement
• Foster a culture of accountability, continuous improvement and customer service excellence
• Partner closely with Sales, Customer Service, Operations, and Finance to align on customer accounts, resolve issues, and improve end-to-end processes
• Own all AR related audit requests for the interim and annual audit, ensuring that all requests are provided to auditors in a timely manner
• Maintain and strengthen internal controls across AR and credit processes to ensure compliance with company policies and regulatory requirements

Key Competencies

• Ability to manage multiple different workstreams with a willingness to roll up their sleeves
• Excellent analytical, problem-solving, and communication skills
• Proactive, hands-on, and solutions-oriented
• Strong internal control mindset and risk awareness
• Ability to manage multiple priorities and workstreams while maintaining attention to detail