Accounts Receivable Manager

Key Responsibilities

• Lead, coach, and develop a team of 12-15 accounts receivable professionals.
• Manage day-to-day AR operations, ensuring timely collections and accurate account management.
• Oversee insurance billing, private-pay collections, and aging account resolution.
• Partner with internal departments to improve payment collection processes and reduce outstanding balances.
• Review AR metrics, aging reports, cash application activity, and collection performance.
• Establish and maintain policies, procedures, and best practices for accounts receivable operations.
• Handle escalated customer account issues and provide resolution support.
• Collaborate with third-party vendors and external collection agencies when necessary.
• Support branch and operational teams with billing, collections, and account reconciliation questions.
• Identify opportunities for automation, efficiency improvements, and workflow enhancements.
• Prepare and present reports and performance updates to leadership.
• Ensure compliance with company policies and industry regulations.

Qualifications

• 5+ years of Accounts Receivable and Collections leadership experience.
• Experience managing teams of 7 or more employees.
• Strong background in insurance billing, healthcare collections, or related revenue cycle functions.
• Experience with customer-facing collections and payment resolution.
• Proven ability to improve processes and drive operational efficiencies.
• Strong analytical, organizational, and problem-solving skills.
• Excellent communication and relationship-building abilities.
• Experience working in a high-volume environment with multiple locations or business units.
• Bachelor's degree preferred but not required.
• Preferred qualifications include experience managing offshore or third-party vendor relationships, healthcare, insurance, or medical billing industry experience, and experience implementing process improvements or automation initiatives.

Compensation & Benefits

• Base salary: $70,000 - $80,000
• Performance-based incentive opportunities
• Annual bonus potential
• Medical, dental, and vision insurance
• 401(k) with company match
• Paid time off and holidays
• Employee assistance programs
• Additional employee recognition and retention programs