Accounts Receivable II

About the Role

Our client is seeking an experienced Accounts Receivable Specialist II to join their team in Cincinnati. This position will be responsible for managing business-to-business accounts receivable activities, including cash application, collections, account reconciliation, customer account maintenance, and resolving billing discrepancies. The ideal candidate will have strong full-cycle B2B accounts receivable experience, excellent attention to detail, and the ability to work collaboratively in a customer-focused environment. Experience in a manufacturing or similar industry is highly preferred.

Responsibilities

• Process and enter customer payments and cash receipts into the accounting system.
• Manage assigned customer accounts and proactively follow up on outstanding invoices.
• Contact customers by phone and email regarding past-due balances and payment status.
• Apply cash receipts and reconcile customer accounts and transactions.
• Research and resolve billing discrepancies, payment issues, and customer disputes.
• Identify and clear unapplied cash and credits against outstanding receivable balances.
• Process customer refunds and account adjustments as needed.
• Communicate credit risks and potential bad debt concerns to management.
• Maintain accurate notes regarding customer interactions and account status.
• Set up new customers in accounting and billing systems, including ship-to locations and tax information.
• Complete customer questionnaires, registrations, and portal setup as needed.
• Partner with Sales and Service teams to ensure accurate invoicing and resolve discrepancies.
• Provide general phone coverage and assist with transferring calls to the appropriate departments.
• Maintain organized customer records and correspondence.

Qualifications

• High school diploma or equivalent required.
• 3+ years of accounts receivable or B2B collections experience.
• Strong experience with full-cycle B2B accounts receivable.
• Experience with cash application, transaction processing, and account reconciliations.
• Manufacturing or similar industry experience preferred.
• Strong Microsoft Office skills, particularly Excel, Outlook, and Word.
• Experience with Oracle E-Business Suite (EBS) and Billtrust preferred.
• Excel experience with VLOOKUPs and PivotTables is a strong plus.
• Strong 10-key and keyboarding skills.
• Excellent written and verbal communication skills.
• Strong customer service and problem-solving abilities.
• Highly organized with excellent attention to detail.
• Ability to prioritize multiple responsibilities and meet deadlines.
• Self-motivated, dependable, and comfortable working as part of a team.

Schedule

Fully On-Site, 7:00 AM-4:00 PM or 8:00 AM-5:00 PM. Overtime: None to minimal; flexible scheduling available.

Benefits

• 3 weeks of PTO starting at hire
• Comprehensive benefits package
• Career growth opportunities
• Flexible work schedule
• Strong team-oriented culture
• Employee engagement and community initiatives